Family Screen Time Settings not working on multiple Xbox

Hey Mike B999

It’s essential to ensure consistent screen time limits across multiple Xbox consoles. Let’s troubleshoot this issue and get your second Xbox to adhere to the time restrictions:

1. Update Your Xbox Console:
   
   • First, make sure your second Xbox is up to date with the latest software updates. You can do this by navigating to Settings > System > Updates & downloads > Console update.
     
   • Keeping the console updated ensures it functions correctly and includes any bug fixes.
     
2. Verify Screen Time Limits:
   
   • Visit account.microsoft.com/family and sign in with your Microsoft account.
     
   • Select your child’s account and verify that the screen time limits are correctly set up.
     
   • Ensure that the time limits match your desired restrictions.
     
3. Reset the Second Xbox:
   
   • If the screen time limits are correctly configured, try resetting the second Xbox. Here’s how:
     
     1. Press and hold the Xbox button on the console for 10 seconds until it turns off.
        
     2. Turn it back on and check if the screen time limits are now functioning as expected.
        
4. Check the System Clock:
   
   • Sometimes incorrect system time can affect screen time limits. When you catch your son playing, check the system clock on the second Xbox.
     
   • Additionally, consider setting a PIN on his account that only you know. This adds an extra layer of control.
     
5. Test with a New Account:
   
   • Create a test account using an email you can easily create (such as Outlook or another temporary one).
     
   • Add that account to your family and set screen time limits.
     
   • Observe if the new account experiences the same issue.
     
6. Contact Xbox Support:
   
   • If none of the above steps resolve the issue, reach out to Xbox support for further assistance.
     
   • They can provide more in-depth troubleshooting and help you resolve the issue effectively.
     

Remember, persistence pays off! Hopefully, these steps will help your second Xbox follow the screen time limitations consistently. Happy gaming!

Thanks for the response! I did see a similar post and tried most of those options already except resetting the Xbox. Does this reset it to factory original settings?

Also did not contact Xbox support yet either. Thanks again for the advice!

Hello Mike,my name is Oskayra, I will be happy to help you in any way possible.

I am very sorry for these types of problems that are causing you discomfort, I will give you some solutions so that you can continue enjoying the consoles without problems.

Make sure Screen Time settings are turned on on the second Xbox, after being very sure this is the case, check Account Sync On the second Xbox, go to Settings > Account > Sync Settings.

Select Sync now.

Then do a reboot and check the problem.

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.

Hello Sew_mama,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing issues with screen time limits on Xbox. Let's try a few troubleshooting steps to see if we can resolve the issue.



First, make sure that your Xbox console is up to date with the latest software updates. You can do this by going to Settings > System > Updates & downloads > Console update.



Next, check that the screen time limits are still set up correctly. You can do this by going to account.microsoft.com/family and signing in with your Microsoft account. From there, select your child's account and check the screen time limits.



If the screen time limits are still set up correctly, try resetting your Xbox console. To do this, press and hold the Xbox button on the console for 10 seconds until it turns off. Then, turn it back on and check if the screen time limits are working.'

Please see:

Troubleshooting the Xbox Family Settings app | Xbox Support

View activity reports and notifications in the Xbox Family Settings app | Xbox Support

Manage a member’s content in the Xbox Family Settings app | Xbox Support



If none of these steps work, you can contact Xbox support for further assistance. They will be able to provide more in-depth troubleshooting and help you resolve the issue.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello StanYR,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.

Organizers can set screen time limits for members in their family group who have access to Xbox consoles and Windows 10 devices. Follow these steps to start managing your family group’s screen time limits:

• In the Xbox Family Settings app, select the member’s tile. Select the Screen time tile, and then view the time limits that may appear by default or that you’ve already set under Schedule. After selecting the schedule that you want to change, choose through the range of days, time limits, and time ranges to set up the perfect screen time limit for you family group.
  

For more info on screen time limits and managing your family group’s access to Xbox features, select Learn more.

Customize family settings for every member of your household, such as screen time limits, age-based content filters, social communication settings, and multiplayer settings.

Manage a member’s content in the Xbox Family Settings app

Manage a member’s content in the Xbox Family Settings app | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.