Family Safety unable to manage consent

Hello and good day!

We have update from our internal support and have these steps to resolve the issue.

"For those who are still having issues, please follow these steps: On the child's device, log in with the child's account and then try to verify using child's pin/password. Verification needs to happen on the child device using child account and not on admin's device.

You can try using the steps from this support article as well: Fix family activity reporting for Windows 10 (microsoft.com)
Let me know if you continue to see these issues.

We really appreciate for the patience.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Trice77,

Thank you for your prompt response, Trice77.

Seems like we have exhausted all the troubleshooting steps and still the issue persists. The best thing for us to do now is to submit a feedback and report a problem through here. Provide feedback to Team Xbox | Xbox Support.

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your gamerpic icon

2. Select “Feedback” in the drop-down menu

3. Select “Report a problem”

4. Click Give new feedback

5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary

a. Summary should be descriptive and fully detailing the error you are receiving. Links redirecting to this forum post will not be accepted and will cause a delay in your feedback submission.

6. Category should automatically be selected.

7. In the "add more details" category, you will have the option to "Recreate my problem". Recreating the problem will help us further pinpoint the error you are receiving.





We really appreciate for your patience and effort in writing here on Forums.

If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)







We wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

Geri - I am in the United States.

My kids are already members of my family. My issue is not, and has never been, that they are not in my family group. It is the weird error message telling them to log in to our Xbox to verify their accounts. They have always remained in my family group, except a few times while troubleshooting when I removed them and invited them back.

However, they are not in the list under the "Manage consent" option on the Family Safety page.

Als ich dieses Gespräch las, wurde mir klar, dass mir das auch passiert.

Ich habe seit Monaten dasselbe Problem wie Trice77.

Wenn ich mich *auf dem Gerät meines Kindes*, mit dem *Benutzeraccount meines Kindes einlogge* und dann in Microsoft Edge "aka.mas/familyverify" aufrufe um den Benutzeraccount meines Kindes zu verifizieren, dann öffnet sich ein *leeres Fenster* mit dem Titel "Microsoft Family Features".

Ich kann den Account nicht verifizieren.

Ich bekomme die "Reparieren" Meldung nicht weg.

Das funktioniert einfach nicht.

Leider kommt es immer wieder vor, dass mein Kind die vorgegebenen Benutzungszeiten und -zeiträume nicht einhält, weil sich diese, aus mir unerklärlichen Gründen, immer wieder ändern.

Es scheint, als wenn mein Kind eine Möglichkeit gefunden hat, die Einstellungen selbst zu ändern.

Ich würde mich sehr freuen, wenn das behoben werden kann.

Danke und Gruß

C. Wilmanns

Hello Trice77,

We appreciate for your response. We will be investigating this further.

Thank you for your patience.

Sincerely,



Xbox Forum Moderator

Microsoft Community