FAMILY safety problems

Discus and support FAMILY safety problems in XBoX Accessibility to solve the problem; I have another account that says it's in a family and that it's i'm a 9 years old, it doesn't let me open chrome or anything else for the purpose of... Discussion in 'XBoX Accessibility' started by נתנאל גנט, Oct 3, 2023.

  1. נתנאל גנט
    נתנאל גנט Guest

    FAMILY safety problems


    I have another account that says it's in a family and that it's i'm a 9 years old, it doesn't let me open chrome or anything else for the purpose of the discussion, the "father" of the family is an unknown account, what to do?

    Important to say that I don't pot the account into a family.

    :)
     
    נתנאל גנט, Oct 3, 2023
    #1
  2. Nkosana23 Win User

    FAMILY safety problems

    Hi. My name is Brilliant and I am happy to assist you today.

    Unfortunately only organizers of a family group can remove family members. Only the adult who granted consent can remove a child account from the family group. If the adult cannot access their account, the adult or appropriate guardian should attempt to recover the adult account. If you're locked in a family group, then your account may be lost forever.
  3. Ellis002 Win User

    Family Safety NOTIFICATION Settings... why can I not find a way to change them online?

    The problem is not on Xbox. The problem is associated with the Microsoft Family Safety App as well as the online Family Safety website.

    There was no option under the list of “products” close to the Family Safety App except under Xbox when I submitted this request for help. Nor is there a “chat” or “phone” support option for the App…

    I appreciate the above info but it is all unrelated to the Family Safety App which affects use across more than just Xbox, such as laptop, online access etc. for kids in the family.

    Any help on the App and notification settings within the App is what I am looking for support on.
  4. Seagull2204 Win User

    Cant Access User Generated Content in Forza Horizon 5

  5. tez bomb Win User

    How do I make a child account an adult account

    Hopefully this link helps friend had the same issue directed him there solved his problem.

    https://beta.support.xbox.com/help/family-online-safety/online-safety/set-age-limit
  6. XBF Meryem R Win User

    Family Safety

    Hello there!

    Regarding your issue, unfortunately this is all we can help you with; which is to restrict the main accounts they have.
Thema:

FAMILY safety problems

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