Family Safety NOTIFICATION Settings... why can I not find a way to change them online?

Hello Ellis002,

Thank you for posting in the Microsoft Community.

Your privacy and online safety settings ensure that you and your family can have peace of mind while connected to the Xbox service. If you’re having trouble changing your privacy and online safety settings on your Xbox console, use the steps below:

Solution 1: Make sure that you’re signed in

You must be signed in to the Xbox service to make changes to your privacy and online safety settings. First, make sure that you’re signed in to the console.

If you’re trying to change the settings for a child account or teen account, make sure that you’re signed in as the organizer of your Xbox family group. Child and teen accounts are restricted from making changes to their own privacy and online safety settings.

For more info about changing privacy settings, see:

Manage Xbox online safety and privacy settings

Solution 2: Check the Xbox status

Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.

Xbox status page

If you receive an error message with an error code, enter the code in the search bar to find a solution for your specific error.

Solution 3: Add or remove a PIN to change settings

Have you set your Sign-in, security & PIN preferences on your Xbox console to require a PIN when changing settings? If you’ve forgotten your PIN, you can remove the current PIN. Then, if you want to create a new PIN, select Create my PIN on the console and follow the instructions.

Manage a PIN for your Xbox profile

Note If you don’t add a new PIN, you’ll be prompted to enter your password if your Sign-in, security & PIN settings are still set to require a PIN to make changes. Change this setting to stop getting prompted.

To learn more about your Microsoft security info, see:

Update your Microsoft account security info

Solution 4: Manage your privacy and online safety settings on Xbox.com

If you’re having trouble managing your privacy and online safety settings on your console, sign in with your Microsoft account to review and change your settings online.

Sign in to your Microsoft account

To learn more about app privacy on the Xbox console, Xbox Family Settings app, and online, see:

Manage app privacy settings on Xbox

Source: Troubleshoot changing online safety or privacy settings on Xbox | Xbox Support

If troubleshooting doesn't work, please provide us more information.

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Troubleshooting performed on the device you are having issues with

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We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi Ellis002,

Thank you for your response.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

The problem is not on Xbox. The problem is associated with the Microsoft Family Safety App as well as the online Family Safety website.

There was no option under the list of “products” close to the Family Safety App except under Xbox when I submitted this request for help. Nor is there a “chat” or “phone” support option for the App…

I appreciate the above info but it is all unrelated to the Family Safety App which affects use across more than just Xbox, such as laptop, online access etc. for kids in the family.

Any help on the App and notification settings within the App is what I am looking for support on.

https://support.xbox.com/en-GB/help...-notifications-in-the-Xbox-Family-Setting-app

I would refer you to the above link, whixh hopefully will give you some guidance on how you can find this information.

Hello Pig, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

You can change who can find you on the Xbox network by changing your privacy and online safety settings:
https://account.xbox.com/Settings

You can review more information about this by visiting the article below:

https://support.xbox.com/help/family-online-saf...