Family Safety Features: MSFT are cutting access to products on 13th January 2023 due to...

Discus and support Family Safety Features: MSFT are cutting access to products on 13th January 2023 due to... in XBoX Accessibility to solve the problem; Our son who is an 11 year old autistic boy with development delay is currently registered as the "family organiser" under Family Safety Features. We... Discussion in 'XBoX Accessibility' started by Thomas Ac, Dec 31, 2022.

  1. Thomas Ac
    Thomas Ac Guest

    Family Safety Features: MSFT are cutting access to products on 13th January 2023 due to...


    Our son who is an 11 year old autistic boy with development delay is currently registered as the "family organiser" under Family Safety Features.

    We we try to log in to his account to reallocate the family organiser role to an adult we are prompted to seek parental authority, however when I put in my email we are told "Parent or Guardian Consent is required" and must be given by 13th January 2023 or the account will be unable to access Microsoft Products and services.

    Microsoft will not support the issue and are pushing us to contact xbox (our son only used the account for Minecraft) or post here. It is not a xbox issue and I dont see how it is a community issue as it is microsoft who need to reallocate the "family organiser" role. This is also impacting our daughters account as our she will have to seek consent from our son to install software, however he would not be competent to do this or even log in.

    Any ideas?

    :)
     
    Thomas Ac, Dec 31, 2022
    #1
  2. Tomm_A Win User

    Family Safety Features: MSFT are cutting access to products on 13th January 2023 due to misallocation of family organiser to 11 year old.

    Hello Thomas Ac,



    Thanks for posting to the Microsoft community. First, we would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?



    Again, our apologies, and thank you for your understanding as we try to catch up.



    We look forward to your reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. Tomm_A Win User

    Family Safety Features: MSFT are cutting access to products on 13th January 2023 due to misallocation of family organiser to 11 year old.

    Hello



    We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).


    [​IMG]

    Thank you for your understanding.



    Respectfully



    Xbox Forum Moderator

    Microsoft Community
  4. x Sarasaurus x Win User

    Child can't watch Netflix, Disney, etc, with me (the parent) being signed in also

    Hi there,

    Thanks for reaching out to us.

    If you'd like to change settings for access your daughter has you may read through these steps here at Family safety features
  5. Mister Maka Win User

    Cant stop my 8 yo son from getting online

    Hey there C and T Daddy.

    To clarify, your son is creating new accounts to work around the current child protection you've set up? You should be able to limit access to content with the step on this

    Family Safety Feature Troubleshooter    , have you already given that a go?
  6. EggsBoxJuan Win User

    Unable to play Roblox on Xbox one

Thema:

Family Safety Features: MSFT are cutting access to products on 13th January 2023 due to...

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