Family Safety - Can't remove member, not in profile

Discus and support Family Safety - Can't remove member, not in profile in XBoX Accessibility to solve the problem; Recently Family Safety started sending me emails about needing to reinstall the program because of changes in Feb of 2024. I have been using Family... Discussion in 'XBoX Accessibility' started by Mark Carson1, Jan 23, 2025.

  1. Mark Carson1
    Mark Carson1 Guest

    Family Safety - Can't remove member, not in profile


    Recently Family Safety started sending me emails about needing to reinstall the program because of changes in Feb of 2024. I have been using Family Safety for several years and my son Ryder (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) has been a member; he is 13. When I updated the app on my phone, he is no longer listed as a family member or when I log into the app or family.microsoft.com so I sent him an invite to join the family. When we click on the invitation it says 'you are already a member of a group' and prompts me to remove him from the existing group. Obviously, I can't do this because he no longer shows up in the profile as belonging to my family. I log into family.microsoft.com as him, but when I try and 'leave the group' it gives an error stating he needs to have the family organizer remove him from the group. I am left in a limbo here, I can't see my sons account and he can't leave the group to rejoin.

    This is all further complicated by the fact I have multiple 365 accounts, *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (work/admin) *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (personal) and *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (live login). I have tried every combination of three and can't get any of them to work the way I think they should. Any thoughts on this?

    :)
     
    Mark Carson1, Jan 23, 2025
    #1
  2. SatanicoDrCadillac Win User

    Need an absent parent's account.

  3. E0S Win User

    Como quitar el control parental

    https://support.xbox.com/help/family-online-safety/child-accounts/remove-family-member
  4. bowski477 Win User

    how to remove my self from family group i am 19

    Here are the instructions on how to remove someone or remove yourself from a family group https://beta.support.xbox.com/help/family-online-safety/child-accounts/remove-family-member
  5. Ricardo Lechuga Win User

    Family Member Won't Show up in Microsoft Family Group

    That means that a different family organizer added that members and only that family organizer can remove him, this is a safety measure
  6. SatanicoDrCadillac Win User

    I can't access my Xbox account's privacy and online settings

    Hi!

    Maybe this helps

    https://beta.support.xbox.com/help/family-online-safety/child-accounts/remove-family-member
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Family Safety - Can't remove member, not in profile

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