Family Safety app issues when adding funds

Hi Fingerprints81, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Once you add funds to your account, you can't retrieve.

It can be used to puchase content on the Microsoft Store.

Hi there! This is Virginia O.

I understand that you are experiencing issues adding funds to the child account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check payment method. Make sure that your payment method is valid and supported because certain cards or payment methods may not work for adding funds to child accounts. Kindly remove and then re-add the card to your account.

And then verify family settings. To do this, go to Microsoft Family Safety and ensure your child's account is properly set up for spending: https://www.xbox.com/en-US/user/settings/privac...

Please check if there are any restrictions that might be causing the issue.

Next is to proceed with adding funds to your child's account and see if it works this time.

Thank you for your cooperation.

Hello AgustinBoca,

Thank you for your post. I understand you are experiencing an issue with with adding users to families for Xbox. Please visit this article for information:

Add someone to your Xbox Family.

I hope this helps.

Even with your child having their own funds and bank, it's important to think about them making purchases that can cause their funds and bank accounts to be overdrawn. I would suggest reading through the Family and Online Saftey on Xbox Support to make an
informed decision.

Family and Onine Safety - Child Accounts

https://beta.support.xbox.com/help/family-online-safety/browse

Approve a childs purchase

https://beta.support.xbox.com/help/family-online-safety/child-accounts/approve-child-purchases

Prevent unauthorized purchases

https://beta.support.xbox.com/help/...child-accounts/prevent-unauthorized-purchases

The problem is not on Xbox. The problem is associated with the Microsoft Family Safety App as well as the online Family Safety website.

There was no option under the list of “products” close to the Family Safety App except under Xbox when I submitted this request for help. Nor is there a “chat” or “phone” support option for the App…

I appreciate the above info but it is all unrelated to the Family Safety App which affects use across more than just Xbox, such as laptop, online access etc. for kids in the family.

Any help on the App and notification settings within the App is what I am looking for support on.