Family pass Issue

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your region problem.

You may want to check if your Xbox Live region is the same with your account region.

Please try accessing this page to check or change your Xbox Live region:

https://account.xbox.com/en-US/AccountMigration

Make sure it is set to the current region you are in right now.

My apologies to hear about that Sam! I am out of ideas but no worries! I'll leave the thread open for discussion so other advisor might be able to share their ideas and solutions here.

Hi Ben

So I checked my region and the person who owns the pass check their region and both are set to South Africa.

We tried all methods of sharing the pass and they don't work.

He shared the pass with someone else and it worked.

When he selects the option to create a link to share the pass it says we are not in the same region.

That is strange! If you are both in South Africa it should be shared properly since you are in a region where the subscription is currently supported.

Does any of you somehow using VPN during the process? As this also modifies the location of the account when sharing. Also, if he adds you as a member via https://account.microsoft.com/family page this should share the subscription automatically to you without an error with the region.

Looking forward to your response.

Thanks!

Alright! Just let us know how it goes or if there are still problems so we can try to assist.

Thanks!