family face-off rewards

Hello Rods7on,

Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending shortly.

You'll need to post in the Xbox Rewards Questions support forum in order for support to check into it for you.

Hello ksattop0,

As stated in the FAQ for this offer, only games are eligible. Purchases of add-ons or DLC are not eligible.

• Level 1: Show Some Respect (UNLOCKS LEVEL 2) — Earn 5,000 Rewards Credits for spending at least $60 before tax on digital titles featuring families from the Microsoft Store. Digital games include the Gears of War franchise, Mortal Kombat X, the Assassin’s
  Creed franchise, and Rare Replay, while digital movies and TV shows include National Lampoon’s Christmas Vacation, The Simpsons, and Family Guy. Please see Question 2 for a complete list of eligible content.

Hello ProfChaosMSU52,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

Hello NFG BaldingChad,

Only purchases made during the offer period are eligible for the offer. Since your purchase of Assassin's Creed Origins was in November, achievements from that game were not eligible for this offer.