Falsely banned for account tempering

Discus and support Falsely banned for account tempering in XBoX Accessibility to solve the problem; Hi, my name is Maikel, I was hacked about a week ago and my account was put through the account recovery escalation, the next morning my Xbox account... Discussion in 'XBoX Accessibility' started by Maikel Garth, Jan 3, 2022.

  1. Maikel Garth
    Maikel Garth Guest

    Falsely banned for account tempering


    Hi, my name is Maikel, I was hacked about a week ago and my account was put through the account recovery escalation, the next morning my Xbox account was banned for Account Tempering even though I have no software or knowledge to mod anything on my account. I talked to a support agent and they said since they did not see anything malicious on my account that the banned could have been triggered due to the account recovery process. I put in an appeal and they said it was warranted. If anyone can help me from the Enforcement Department please do, I would never do anything to break TOS, and I put a lot of money onto the account. I got my account banned because I wanted to protect my account from a hacker and I don't think that was fair. Please help. Thank you

    :)
     
    Maikel Garth, Jan 3, 2022
    #1
  2. Francia J. Win User

    Falsely banned for account tempering

    Just by filing a case review, Maikel, or replying to the email if there is.
  3. Francia J. Win User

    Falsely banned for account tempering

    Hi Maikel, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that we don't have information in regards to the enforcement action that you received for your own security and privacy but I am here to lead the way on where you can get more information as well as file a case review if possible.

    You can sign in to https://enforcement.xbox.com to get more details and to check if filing a case review is available for you.
  4. WPAK Win User

    Falsely banned for account tempering

    Hi there,

    since you did have contact with support about the account recovery, and they said that it could be triggered by account recovery, I do suggest trying to contact Support again and see if they can advise on how to contact enforcement since you won't be able to 'appeal' a second time.
  5. Maikel Garth Win User

    Falsely banned for account tempering

    I apologize for the trouble, Maikel as much as I would love to get this sorted out for you I don’t have access or visibility that’s why it’s best to go to http://enforecement.xbox.com.
    all it shows me is that there is a ban on my account for something I did not do, is there another way to contact them?
  6. Francia J. Win User

    Falsely banned for account tempering

    I apologize for the trouble, Maikel as much as I would love to get this sorted out for you I don’t have access or visibility that’s why it’s best to go to http://enforecement.xbox.com.
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Falsely banned for account tempering

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