False Suspensions

Xenu Zunanee · Oct 11, 2017

I have got suspended for harassment after i have already got a communication ban 2 days ago, so how in the world could i be possibly harassing anyone? Some one please enlighten me, preferably the XBLPET aka enforcement people.

:)

Dadwhite · Oct 11, 2017

False suspension

If you believe the other plays that "verbally abused" you in the party, then there was probably a code violation on their part. If so, then you can report them players selecting their gamertags in recently played players and select the report option. this
will go to the enforcement team and be investigated.

JhonSnow777 · Oct 11, 2017

False suspension

Hello DGylling

You must sign in there with your account "where the Moderator
Leonzo G says" and there you will find an orange hammer on the first page that you would click on and it will
show you your enforcement history and if the suspension is eligible there would be a link there to click on to file for a
case review.

Case Review:
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

A case review will allow you to appeal your suspension which an enforcement agent will look at your case again and determine if they can lift the suspension sooner.

You can also find more info here:

Xbox Live Suspension

Xbox Enforcement | How Do I

Xbox Live Reputation System

Xbox Enforcement | How Do I

Your Reputation Level

Xbox Enforcement | Reputation

Smwutches · Oct 11, 2017

The enforcement team does not use the forums. For information about the suspension and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com

Investigations take time so suspensions are not always issued the same day as the action. So both suspensions could be for actions that took place weeks ago.

Xenu Zunanee · Oct 11, 2017

The enforcement team does not use the forums. For information about the suspension and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com

Investigations take time so suspensions are not always issued the same day as the action. So both suspensions could be for actions that took place weeks ago.
Click to expand...

. how do i contact them after i already did the review

Smwutches · Oct 11, 2017

You can't. A case review is the only way to contact them. If they upheld your suspension, there is nothing else you can do.

Chabuddy Jamie · Oct 20, 2017

You can't. A case review is the only way to contact them. If they upheld your suspension, there is nothing else you can do.
Click to expand...

But you can't directly contact the enforcement team through their website so you've basically just told this guy and the rest of us to shut up and wait for the ban to be lifted, thanks a lot. You do your job really well.

An Old Freak · Nov 1, 2018

You can't. A case review is the only way to contact them. If they upheld your suspension, there is nothing else you can do.

But you can't directly contact the enforcement team through their website so you've basically just told this guy and the rest of us to shut up and wait for the ban to be lifted, thanks a lot. You do your job really well.
Click to expand...

Smwutches gave the correct answer.

Just because you do not like the answer, that does not change the facts.

Mister Mascot

Hey there Mr Clappy Feet,

The Enforcement teams don't use the forums at all and they only communicate through a

Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

onlyMrSwitch

Yes i am currently getting this as well I just spend over 2 hours messaging xbox help and nothing has changed, also I cant send people messages on my account

An Old Freak

You can't. A case review is the only way to contact them. If they upheld your suspension, there is nothing else you can do.

But you can't directly contact the enforcement team through their website so you've basically just told this guy and the rest of us to shut up and wait for the ban to be lifted, thanks a lot. You do your job really well.

Smwutches gave the correct answer.

Just because you do not like the answer, that does not change the facts.

Chabuddy Jamie

You can't. A case review is the only way to contact them. If they upheld your suspension, there is nothing else you can do.

But you can't directly contact the enforcement team through their website so you've basically just told this guy and the rest of us to shut up and wait for the ban to be lifted, thanks a lot. You do your job really well.

ImTheMetalLord

It will explain why you were banned and for how long if you log into your account at
http://enforcement.xbox.com .

False Suspensions