False enforcement/ enforcement notification??

JoshuaGray305 · Mar 15, 2022

(Can’t post photos on mobile here but I have em :/)

This morning I was playing apex in a lfg and I noticed a notification on the game pass app and the Xbox support site that I received a enforcement. (Even though I did nothing wrong but play with new people on Xbox ( )

Weirdly enough my account seems unaffected. I can still send messages, join and make parties and lfgs and play apex online. Also my ambassador status is still a-ok.

I checked both enforcement history pages and they both say

“Congratulations, you have a perfect record”

“No enforcement history found for graywolf305”

So what in the world is going on? Am I innocent or did I do something wrong? Please help me!

:)

graywolf305

Well it’s not just the game pass app it’s also on the support page and Xbox assist app (on the Xbox)

No email or Xbox pop up though…

Is it still something to worry about?

Smwutches

As long as it only shows up in the Game Pass app, it's just a glitch. It usually clears itself up after a few days.

graywolf305

Alright, thank you for the confirmation.

This is all pretty confusing especially when I did nothing lol.

Smwutches

No. If you were actually suspended, it would be listed on the enforcement site and you would get a notification when you try to play a game. Since you're not getting those, it's just a glitch.

MissedTheApex

Mateus,

Thanks for continuing to take the time to reply.

I have taken the steps to rule out a cache problem on all devices:

- I deleted the app and its data from my main phone. Reinstalled, signed in. The notification appears.

- I installed the Game Pass app on a phone that's never had a MS app installed. Signed in, and the notification appears.

- I removed my account from one Xbox console, hard reset it, added my account back, and Xbox Assist still reports the same red tile.

- I logged into the support.xbox.com site using Private Browsing mode on a computer I had not used on an Xbox site before. It still gives me the Enforcement alert on my list of notifications (just as screenshot in my original post)

I am fully convinced there is no cache issue. Do you have other suggestions?

False enforcement/ enforcement notification??