Falsches Produkt im Xbox Store gekauft. [Translation - Purchased the wrong product in the...

Hello Paul

Thank you for your answer.

Unfortunately, the refund via the web form is not. When I submit the request on the last page comes a message that the page was not found.

Why is it so complicated to reach the support?

Kind regards

Simon

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with an accidental purchase. If you'd like to request a refund I suggest filling out our

webform. I hope the link I provided is able to help resolve the issue. Otherwise I suggest

contacting support. Please let us know how it goes.

Happy Gaming!

Paul Xbox Forums Team!

Hi Solskjaer20,

I'm sorry to hear that the refund webform didn't work. First of all I do want to apologize that this has been such a hassle. In this case I suggest to contact Live Support for further assistance.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



It's going to ask if you want help from the virtual agent select no thanks,pick the category
(Payment& billing) and just pick a contact method (request a call from support or Chat is faster).

I hope this helps a bit more.

Hallo

Dishonored Dishonored Definitive Edition im XBOX Store gekauft,

aber alles in Englisch?????

XBOX ist aber auf deutsch eingestellt.

Gibt es eine Lösung?

[Translation: Hello

Dishonored Dishonored Definitive Edition purchased XBOX Store,

but all in English ?????

XBOX is however set to German.

Is there a solution?]

Hi Nico.22,

Thanks for reaching out to us in the forums with this question. If I'm understanding your question correctly, you've purchased a digital item but not yet redeemed it, which may indicate a code was purchased. Is this correct, or have you purchased a
different item?

If you'd like to cancel the order & the payment has not yet gone through, then I recommend following the instructions contained in the following support article for best results: Cancel
an order or pre-order from Microsoft Store. Should the payment have already gone through and this is an Xbox related item, you may request a refund for the purchase so long it has not been used. I further recommend our support article entitled Request
an Xbox digital product refund for the direct steps and some tips for doing so.

Give this a try and let us know the results.

I hope that this helps you out.