Fallout 3 Xbox one download for pre ordering fallout 4 not available.

Hello

The Fallout 3 code was a pre-order bonus for Fallout 4 and is no longer available.

Xbox One customers (for both digital and physical copies of "Fallout 4 - Xbox One"): Please note that for the extra pre-order bonus of "Fallout 3," backwards compatibility for Xbox 360 is not available until 11/12. Physical copies of Fallout 4 have the code
for "Fallout 3" packed in-box. For digital copies of "Fallout 4," the "Fallout 3" game code will be delivered separately within 7-10 days to the user’s Xbox Messenger center.

Xbox One customers (for both digital and physical copies of "Fallout 4 - Xbox One"): Please note that for the extra pre-order bonus of "Fallout 3," backwards compatibility for Xbox 360 is not available until 11/12. Physical copies of Fallout 4 have the code
for "Fallout 3" packed in-box. For digital copies of "Fallout 4," the "Fallout 3" game code will be delivered separately within 7-10 days to the user’s Xbox Messenger center.

According to Bethesda,

• If you Pre-order Fallout 4 as a download through the Xbox Store, Microsoft will send you a code within 7-10 days to download The Xbox 360 version of
  Fallout 3.
• Pre-order Fallout 4 at retail, and you'll receive the
  Fallout 3 download code when you pick up your physical copy of
  Fallout 4.

I pre ordered fallout 4 the day it became available and still haven't received my fallout 3 code. Please help.