Fair virtual compensation for failure of Forza Horizon 4 auction room software

Glad it has been resolved in terms of the AH compensation.

As to PGG Support, the link I posted is the Official one but whether they respond or not is hit and miss.... a lot of the time they will respond to say they have closed the ticket as an issue is being investigated when it's not.

Unfortunately, in-game bugs are a part of gaming these days.... I recently played the Mass Effect Legendary Edition and one of the main features of the second game was broken (and hasn't been fixed 3 months later). But, as I said, PGG seem more afflicted and less willing to fix issues such as the current broken state of online which hasn't been fixed since it broke 5 months ago.

I also switched from PC to Xbox for FH4, albeit because my Toredo broke last August and haven't to this day managed to fix it. Besides the whole Horizon Life mess a few months ago, I haven't really experienced any issues on either One X or Series X

Horizon 5 will work with the XBox One X. Microsoft aims to release all first party developer games (so games like Horizon, Motorsport, Halo etc) for 2 years on both console generations post Series X/S release.

MS Flight Sim will not be available on the One consoles as a straightforward download/install... however, there is talk of it possibly being available later this year via XCloud.

As to monthly subscriptions, both games only require Live Gold for online... not sure what else would be needed for MSFS20? Unless it's a subscription from within the game itself but I haven't heard anything like that.

To answer your point from the other post, Playground are a First Party Developer. My understanding is that simply means that Microsoft Studios publish the game as opposed to another publisher. I don't believe MS have any degree of control, although they may suggest things like release dates and whatnot, maybe pressure them if there is a massive issue and the Developer isn't fixing it.

Sadly in game things for FH4 and FH5 issues are something you have to take up with Playground games, Microsoft may be the mother company but they arent solely responsible for in game errors, you can try to get ahold of the support of FH4, You can try emailing or tweeting them.

Thanks so much for your input - issues nearing closure!

Good news is that today I have received a gift of substantial compensation from FH4 for losses they consider I have incurred as a result of the auction room failure.

I will keep your link for future use but I have tried links from other sources that have not worked!
The main problem is difficulty in accessing Playground support - in desperation was going to use snail mail but their postal address is not readily available!
I changed over from Windows 10 to Xbox because I wanted Forza Horizon 4 to run reliably.

Dreaded every W10 upgrade because it either resulted in problems with FH4 or other devices or programs.

For me FH4 has been reliable on X Box 1X
I have read that FH5 , as with Flight 2021, may not install or run on X Box One X.
Is this correct as both these simulator/games are on my shopping list.
Am I also correct that FH5 will not require any increased monthly subscription to X Box but Flight 2021 will?

As mentioned above, Playground Games are the Developer and the ones you need to contact:

https://support.forzamotorsport.net/hc/en-us/categories/360000558393-Forza-Horizon-4

They "may" be able to help regarding the missing credits issue. On the FH5 questions, I doubt they will give you more than a perfunctory response at this point as they are still revealing features etc for the game.

Unfortunately, issues can occur when software is upgraded..... look at Windows and how many people have issues everytime there's an update. I had to reinstall Windows due to a Major Update last year that broke my WIndows Update Service! Games (and any software) can only be tested so much by the Developer.... to make sure there are no bugs, they would need thousands of hours of testing and, even then, there;s no guarantee.

I would say, however, that Playground seem more susceptible to issues than most.... in my experience, every Update they make to the game breaks something in it, almost like they code something and don't consider it's effect on the rest of the game.

Thanks for you input.

"Mother" "Owner" or "Holding Company" some might regard Microsoft having a degree of control.

Many people on the internet are recording difficulties in contacting Playground support.

They do not respond to emails Email addresses recorded on the internet do not work or they reject incoming mail.

Their address to send snail mail remains somewhat secretive!

It would be much more helpful to users to be able to contact support from a working link within the game.

I do not use tweet so I do not know whether or not it is more effective than email!