Failed to get redeemed item from MyVIP Vault

Discus and support Failed to get redeemed item from MyVIP Vault in XBoX Rewards & Social to solve the problem; I redeemed the World of Tanks Leg-Up Bundle from MyVIP Vault on 02/04/18 and have not recieved the code. I have checked the email address and it was... Discussion in 'XBoX Rewards & Social' started by UnshiftedAura58, Apr 7, 2018.

  1. UnshiftedAura58
    UnshiftedAura58 Guest

    Failed to get redeemed item from MyVIP Vault


    I redeemed the World of Tanks Leg-Up Bundle from MyVIP Vault on 02/04/18 and have not recieved the code. I have checked the email address and it was correct and also checked spam folder every other day so I am positive that it has
    not been sent

    :)
     
    UnshiftedAura58, Apr 7, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Redeemed dlc already owned with gems

    I just realized I read your thread wrong. It's not possible to refund gems. Per the program's terms and conditions:

    All redemptions for items from the MyVIP Vault Catalog are final and the MyVIP Gems will be deducted immediately from your Account.

    No refunds will be provided on any item redeemed in the MyVIP Vault Catalog. If for any reason an item is received damaged, becomes unavailable, or cannot be fulfilled, Microsoft, in its sole discretion, will replace the item with one of equal or greater
    value.
     
    Smwutches, Apr 7, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Ongoing failure to get redeemed items from MyVIP Vault

    Hello UnshiftedAura58,

    Our win team will contact you via private message with your codes. You can see your private messages via the message tab in the drop down menu that appears when you click your user name in the top right corner of this webpage.
     
    XBLRewards8, Apr 7, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Failed to get redeemed item from MyVIP Vault

    Hello UnshiftedAura58,

    Our win fulfillment team has re-sent your vault prizes. Be sure to check your vault registered email address, as well as that email's junk mail folder.
     
    XBLRewards8, Apr 10, 2018
    #4
  5. XBLRewards8 Win User

    Failed to get redeemed item from MyVIP Vault

    Hello UnshiftedAura58,

    Our win fulfillment team has re-sent your vault prizes. Be sure to check your vault registered email address, as well as that email's junk mail folder.
  6. Smwutches Win User

    Redeemed dlc already owned with gems

    I just realized I read your thread wrong. It's not possible to refund gems. Per the program's terms and conditions:

    All redemptions for items from the MyVIP Vault Catalog are final and the MyVIP Gems will be deducted immediately from your Account.

    No refunds will be provided on any item redeemed in the MyVIP Vault Catalog. If for any reason an item is received damaged, becomes unavailable, or cannot be fulfilled, Microsoft, in its sole discretion, will replace the item with one of equal or greater
    value.
  7. Smwutches Win User

    Xbox Rewards "Deposited"

  8. XBLRewards8 Win User

    Ongoing failure to get redeemed items from MyVIP Vault

    Hello UnshiftedAura58,

    Our win team will contact you via private message with your codes. You can see your private messages via the message tab in the drop down menu that appears when you click your user name in the top right corner of this webpage.
  9. XBLRewards8 Win User

    Ongoing failure to get redeemed items from MyVIP Vault

    Hello UnshiftedAura58,

    Apologies for the inconvenience. We are reaching out to our win fulfillment to see if they have a alternative method of sending the codes.
Thema:

Failed to get redeemed item from MyVIP Vault

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