"Failed to create a folder. The EA app requires full control permissions to create this...

Hi there! This is Virginia O.

I understand that you are experiencing issues when updating the game Sims 4.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please run as administrator. To do this, right-click on the EA app icon and select "Run as administrator."

And then check antivirus settings. Your antivirus software might be blocking the EA app from creating folders. Temporarily disable your antivirus and then update the game again.

Next is to change folder permissions. Kindly navigate to the folder where The Sims 4 is installed (usually C:\Program Files (x86)\Origin Games\The Sims 4). Right-click on the folder, select "Properties," go to the "Security" tab, and ensure that your user account has full control permissions.

Then clear EA app cache. To do this, please open the EA app, go to "Settings," and find the option to clear the cache. This helps delete the corrupted files.

After that is to uninstall the EA app and then reinstall it. This will help resolve issues with the app itself.

Thank you for your cooperation.

Hey Skettynewdl, thanks for your post. Sorry you're experiencing this confusion with the installation location.

It’s likely not working because the Xbox app needs a clean folder with proper permissions to install games. Copying the XboxGames folder from C: doesn’t carry over the right control settings, and choosing a sub-folder can cause permission issues.

Create a new folder directly on the root of the external drive called XboxGames (don’t copy it from your C: drive), then right-click it and select Properties. Under the Security tab, add "Everyone" to the list of users and grant it full control permissions.

After that, go to the Xbox app > Settings > General > Change where this app installs games, and select that new folder. Also, try running the Xbox app as administrator to make sure it has full access.

Hope this helps you! If you have any other questions, please let me know.

create a folder on your game drive called EA or whatever, copy or move the game directory from steams common folder and put into the EA folder.

open the EA desktop app and initiate the download of fifa, when it asks you where to install select the ea folder you created, wait 5 min and done, thats what i do. they are the same files and folder structure.

Hi Nathan.

Create the folder "XboxGames" , go to folder properties, under the security tab - select everyone and give it full control.

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Xbox App.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check drive permissions by opening File Explorer and navigate to the problematic drives.

Right-click the drive, select "Properties," and go to the "Security" tab.

Make sure that your user account has "Full Control" permissions. If not, click "Edit" and grant the necessary permissions.

And then set the correct installation drive. Open the Xbox app, go to "Settings," and select "General."

Under "Change where this app installs games by default," set one of the problematic drives as the default installation location.

Next is to create a new folder for Xbox Games. On the problematic drive, create a new folder (e.g., "XboxGames").

Right-click the folder, go to "Properties," and ensure the "Security" settings allow "Full Control" for your user account.

Then reset the Xbox App. To do this go to "Settings" > "Apps" > "Xbox" > "Advanced Options."

Click "Reset" to clear any corrupted settings.

After that kindly reinstall Gaming Services. Open PowerShell as an administrator and run the following commands:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

This will reinstall the Gaming Services app.

Thank you for your cooperation.