Failed purchase

checa en facturación de tu cuenta xbox para ver si en realidad se hizo el pago, recuerda que algunas cosas por región no las puedes usar pero me imagino que igual te las cobran

Hi

When you pre-ordered did you use your Microsoft Account balance to pre-order or against a Credit/Debit card?

When using your account balance the money comes off straight away, with a Credit/Debit card it doesn't come off until a few days before the release date.

If the later it may have been blocked by your bank/card provider. I would check with your bank/card provider to check this hasn't happened and contact Xbox Support to see what it shows at their end.

You can chat with Xbox Support here: support.xbox.com/contact-us

Hey there!

Sorry to hear you're experiencing this issue. Have you confirmed that your credit or debit card is working? Contact your credit card company or bank and make sure that the payment option you're using has been activated and has available funds, and the transaction
isn't being blocked for some reason. Additionally, be sure to
update your billing information!

Let us know if you're still experiencing issues making a purchase on your Xbox One.

For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Hi there
Madnesswild,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with a transaction on your Microsoft
Account. If you purchased a content on your account, please take a moment to
view your Xbox purchase history online
to confirm the purchase.

If the problem persists,
contact Customer Support
for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

Hope this helps.