Failed delivery of 5,000 rewards points with purchase from Xbox One controller design lab

oHeN33dSumMilk · Jan 2, 2017

I ordered my controller and it said I'd get 5,000 rewards points with the purchase. I purchased it and never got my points.

:)

tnpdynomite · Jan 2, 2017

Microsoft Rewards and Design labs.

Hello,

Today a promotion for Microsoft Rewards is going on that if you purchase a Design Labs controller, you receive 5,000 Microsoft Rewards points.

I purchased a Design Labs controller yesterday, and was wondering if I could have these points added.

I have done a chat with MS Rewards support who sent me to Design Labs support, so I chatted with Xbox Support who then sent me here.

My SR number is 1359826345 if that helps.

Thank you,

Tyler

WichiWichi 23 · Jan 2, 2017

xbox desing lab 5,000 reward points

I both a xbox controller on xbox design lab and i was suppose to get 5,000 reward points and never go it can you guys help me out

Smwutches · Jan 2, 2017

You should receive the points about 14 days after the controller shipped. If it's been over the 14 days, you'll need to contact customer support for the Microsoft Rewards program since that is their offer. Their contact can be found on their redemption page.

XBLRewards3 · Nov 3, 2018

Hi oHeN33dSumMilk. Smwutches is correct. Since you are not a Rewards member and the purchases you made were after the offer period, your purchase did not qualify for our Design Lab offer. You may be referring to Microsoft Rewards.

XBLRewards3

Hi oHeN33dSumMilk. Smwutches is correct. Since you are not a Rewards member and the purchases you made were after the offer period, your purchase did not qualify for our Design Lab offer. You may be referring to Microsoft Rewards.

Smwutches

You should receive the points about 14 days after the controller shipped. If it's been over the 14 days, you'll need to contact customer support for the Microsoft Rewards program since that is their offer. Their contact can be found on their redemption page.

shakesoz71

These are all the transactions that I believe that I haven't gotten rewards points credited. I am mostly concerned about not receiving the 15,000 rewards points from Xbox Design Lab.

Smwutches

There are currently no offers to receive credits for purchasing controllers. If you purchased a design lab controller by December 17 and did not receive credits, you'll want to post in the Xbox Rewards Questions support forum so support can check into it
for you.

Nursemorph

It depends on whether you are talking about a normal controller from the Microsoft Store or a Design Lab one (as noted "theyre more expensive on amazon then a custom designed one"

Normal controllers bought through the Store can use MS credit. Design Labs controllers do not allow use of MS balance of gift card to purchase:

"No, there isn't a way to use gift cards, codes, or CSV to purchase a controller.

You also can't make split payments between account funds, codes, and another payment method on file with your Microsoft account."

Xbox Design Lab FAQs

Failed delivery of 5,000 rewards points with purchase from Xbox One controller design lab