Facturering [Translation-Billing]

KevinKoch1 · Nov 20, 2018

Er is op 1 dag 4 keer geld a 6,99 € van de rekening gehaald voor een maand abonnement xbox live.

Ik heb geprobeerd deze te annuleren maar er staat restitutie niet mogelijk.

Waar kan ik dit stop zetten of terug vragen.

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[Translation-There is a 1 day 4 time money a €6.99 from the account for a monthly Xbox Live subscription.

I tried to cancel it but it does not allow a refund.

Where can I put this stop or ask back.]

:)

jehity · Nov 20, 2018

Un jeu que j ai acheté à disparu non seulement de mes téléchargements mais aussi de mes factures

mon jeu the division a carrément disparu de mon environnement depuis la mise jour 4k plus possible de le télécharger et surtout le plus gros gag du siècle il n est plus dans mes factures...

[Translation] My game the division has completely disappeared from my environment since the 4k update more possible to download it and especially the biggest gag of the century it is no longer in my bills... [Translation]

Zganatos · Nov 20, 2018

jeu xbox glod

bonjour je voudrais un des jeu gratuit de 360 avec mon xbox live gold que vous proposer mais le problème c'est qu'il me le facture avec mon compte Paypal comment faire pour avoir ce jeu gratuit. cordialement mmr mannechez Julien

[translated]

Hello I would like a free game of 360 with my xbox live gold that you propose but the problem is that it bills me with my Paypal account how to have this free game. cordially mmr mannechez Julien
Click to expand...

[translated]

XBF Brad A · Nov 20, 2018

Hello Kevin

Sorry to hear for the issue with the charges. You can view your
order history and see what the charges are for you will also need this for the

refund request form.

To
cancel the subscription you can go to the profile subscriptions.

If you are still having issues trying to cancel the subscription you can request a call back from a support agent.
When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One

Step 2 ----select no thanks, then select category system update

Step 3-----gives some troubleshooting or help tips

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

XBF Brad A

Hello Kevin

Sorry to hear for the issue with the charges. You can view your
order history and see what the charges are for you will also need this for the

refund request form.

To
cancel the subscription you can go to the profile subscriptions.

If you are still having issues trying to cancel the subscription you can request a call back from a support agent.
When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select no thanks, then select category system update
Step 3-----gives some troubleshooting or help tips
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

XBF Brad A

Hello Sarah,

Thanks for reaching out to the forums. We understand you are having issues with a refund. Unfortunately, the only way to get a refund is through the form. Click here to learn
How
to complete the refund request form. You can reach out to support to see if they are able to enable the game since you still have one payment taken.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

XBF Ezra G

Hello WyattHachon,

Thank you for your post. I understand you are experiencing an issue turning off recurring billing for a recent subscription you redeemed a code for. Please visit the following article:

Turn off recurring billing for an Xbox subscription.

I hope this helps!

QuentinGiroud

J'ai besoin d'une facture avec TVA. Toute vente doit être associée une facture...

[Translation - I need an invoice with VAT. All sales must be associated with an invoice ...]

{Parity}

The OP will need to use the link the first responder used to request a refund. He should not go directly to support as they will just send him to the link.

Facturering [Translation-Billing]