facturation en double (Double Billing)

Discus and support facturation en double (Double Billing) in XBoX Games and Apps to solve the problem; Je viens de renouveler mon abonnement, et j'ai été facturés deux fois (pour 2 ans) alors que je ne l'avais demandé que pour un an! De plus, mon compte... Discussion in 'XBoX Games and Apps' started by ManonSévigny, Feb 23, 2019.

  1. ManonSévigny
    ManonSévigny Guest

    facturation en double (Double Billing)


    Je viens de renouveler mon abonnement, et j'ai été facturés deux fois (pour 2 ans) alors que je ne l'avais demandé que pour un an!

    De plus, mon compte en ligne ne fonctionne toujours pas!

    Translate-I just renewed my subscription, and I was billed twice (for 2 years) when I had only asked for one year!

    Plus, my online account still doesn't work!

    :)
     
    ManonSévigny, Feb 23, 2019
    #1
  2. XBF Nestor S Win User

    facturation en double (Double Billing)

    Hey there Manon!

    Thanks for bringing this to our attentions however this is a known issue and a Service Alert at the moment. The best thing to do at the moment would be to check out our
    Xbox Live Status page and selecting the Notify Me button
    on regards to the online account not working.

    For the double charge we suggest to Request a Callback
    from one of our Xbox Billing Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how it goes
  3. eduscxbox Win User

    facturation en double (Double Billing)

    Hello ManonSérvigny, the phone numbers for Canada are:

    Canada

    Hours of operation:

    9:00 A.M. to 1:00 A.M. Eastern Time

    6:00 A.M. to 10:00 P.M. Pacific Time

    Xbox Support Phone Numbers

    Toll free: (800) 4MY-XBOX or (800) 469-9269

    Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

    Games for Windows Support Phone Numbers

    Toll free: (877) 274-4349

    Hope it helps.

    best regards
  4. XBF Nestor S Win User

    facturation en double (Double Billing)

    Hey there Manon.

    We apologize for the confusion but here is the French Support Information:

    France



    Hours of operation:



    Monday-Friday: 08:00-21:00



    Saturday: 08:00-19:00



    Sunday: 09:00-17:00



    Phone Numbers



    +33 155 698061



    Hearing impaired (TTY) 0800 915 410
  5. ManonSévigny Win User

    facturation en double (Double Billing)

    Please juste give me a phone number to call.

    it is going to be easyer
  6. ManonSévigny Win User

    facturation en double (Double Billing)

    Is there a phone number for Canada?
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facturation en double (Double Billing)

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