Facturation[Billing]

WyattHachon · Jul 27, 2020

Bonjour depuis le 18/07/2020 mon abonnement c'est terminer pour cause que je ne travaille plus du au COBID , passons ces detaille , un ami aujourd'hui ma payer un gold 1 mois mais impossible d'utiliser le code, en gros il m'oblige payer le ultimate pour
pouvoir annuler cette abonnement je ne comprend pas .. Ces quoi cette méthode de décider d'activer le renouvellement automatique sans notre accord

[Translation - Hello since 07/18/2020 my subscription is terminated because I no longer work due to COBID, let's go through these details, a friend today paid me a 1 month gold but impossible to use the code, basically it forces me to pay the ultimate
in order to cancel this subscription I do not understand .. What this method of deciding to activate the automatic renewal without our agreement]

:)

XBF Ezra G

Hello WyattHachon,

Thank you for your post. I understand you are experiencing an issue turning off recurring billing for a recent subscription you redeemed a code for. Please visit the following article:

Turn off recurring billing for an Xbox subscription.

I hope this helps!

XBF Brad A

Hello Kevin

Sorry to hear for the issue with the charges. You can view your
order history and see what the charges are for you will also need this for the

refund request form.

To
cancel the subscription you can go to the profile subscriptions.

If you are still having issues trying to cancel the subscription you can request a call back from a support agent.
When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select no thanks, then select category system update
Step 3-----gives some troubleshooting or help tips
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

XBF Javier R

Hello Samba,

Only support agent will be able to help with this. We on the forums don't have the tools to help with this.
When you go to Contact Usto request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope this information helps.

XBF Nestor S

Hey there Manon!

Thanks for bringing this to our attentions however this is a known issue and a Service Alert at the moment. The best thing to do at the moment would be to check out our
Xbox Live Status page and selecting the Notify Me button
on regards to the online account not working.

For the double charge we suggest to Request a Callback
from one of our Xbox Billing Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how it goes

XBF Brad A

Hello Sarah,

Thanks for reaching out to the forums. We understand you are having issues with a refund. Unfortunately, the only way to get a refund is through the form. Click here to learn
How
to complete the refund request form. You can reach out to support to see if they are able to enable the game since you still have one payment taken.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Facturation[Billing]