Factory refurbished Xbox X turns off spontaneously and will not turn on by pushing the...

Hi NanaCrofts, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This seems like a Hardware issue.

Have you tried to contact the seller? Did you purchase it from Xbox?

You can return it and ask for a replacement unit.

Please, take a look here for a detailed guide:

https://www.microsoft.com/en-us/store/b/returns

If it's refurbished it should have already been factory reset. If you turn it on and feel like it still needs to be reset, then you can.

Hi njal blue ,id like to try a factory reset but it wont power on the power wire lights up orange till i plug in the xbox the the light turns white,then turns off x box never turns on. Thank you for your help.

No was not. The only time I can type in Vinyl Groups is using the Search function in existing decals etc. That works great like FH5 does. Otherwise no when I press and hold XBox button I only get Magnifier Turn Console or controller off, navigator and close. No keyboard found otherwise anywhere except in vinyl graphics existing decals etc and no ENTER TEXT to write a decal string either. The XBox X is new/refurbished from MS Factory.

Thank you sir for replying yes upnp is activated port are open every time i have to factory default my xbox one x then it connect but when i turn it off and turn it on dont connect also with wired connection the same problem