Extreme latency

Hi! My name is Kyle and I'm an independent advisor.

Cloud gaming requires enough CPU and GPU power to handle video streaming. As your hardware is rather old, this may be causing problems when streaming games. If possible, I recommend trying cloud gaming on a different device such
as a smartphone or tablet to see if the same issue occurs.

Another factor to consider is network latency. You can visit the following website to check the latency between your network and the nearest Azure server, which is the service Xbox Cloud Gaming uses: https://www.azurespeed.com/Azure/Latency

Please check that site and let me know what the latency result is.

Thanks,
Kyle

Hi RainingRoses,

thank you, my name reflects my perpetual state .

I have been unable to get the Game Pass app playing games on my phone, it does the same thing and only offers me options to remote install. It could be its an old phone. I am not worried about this, I wouldn't use my phone for playing games, I struggle at the best of times with a large screen and a controller.

I have accepted your suggestion of playing via the web as resolving, in truth I am more than happy to use this method, at least it works and seemingly with no detriment. I played a little bit yesterday and found no issues throughout a few games I was previously having trouble with.

I will update if there is any change in the pc xbox app for me. Maybe after its next update will be worth a try.

thank you again to all who replied.

Jade.

Hi RainingRoses,

thank you for the response.

First off let me answer your question which I am guessing will not be relevant in a second, but anyhow it is an Asus RT-AC68U, it is old but has never failed me. I am physically (and was) plugged in via a Cat5 cable direct into the router from the pc. The only device I have working on WIFI is my iphone 7.

You mentioned the Xbox web way of playing, thank you, it didn't occur to me to try this, I feel a little stupid as I had tried everything else I could think off. I had always assumed that if I used the web it would just launch the xbox app. However for completeness I thought I would try it from the same pc I am having issues when using the xbox app. After trying, I was surprised to see it remained in a web session. I tried several games they all seem to be working, no noticable latency and if this is the workaround I have to do for these games, I am more than happy.

It does leave me a little confused though as to why the web way works and the Xbox app way doesn't (except for Starfield) and what could be causing it.

warmest regards, thank you.

I’m not sure why the latency only occurs in games (all apart from Starfield, which makes it even more strange) in the Xbox app but not on the website. All I can really recommend is this troubleshooting guide:

Troubleshoot problems with cloud gaming | Xbox Support

Does it work okay when playing from your phone in the Game Pass app?

I’m glad that you at least have a temporary workaround for now. Feel welcome to share an update here if you do ever find the exact reason/cause of the issue and a more permanent solution.

Also, I like your username! 😄

Hi Kyle, thank you for your time.

Whilst playing the games, Starfield or the ones I am having trouble with the XBox app never records more than 6% on the process list. When viewing all hyperthreads on the CPU (8), no thread is above 10%. As to GPU I am not 100% sure how to test that as due to its age it doesn't appear in task manager. I do however regularly watch 4k Netflix or Amazon with zero issues, and as I have said I have zero issues with Starfield which at times can be quite graphic intensive.

Using the network latency test link my two nearest servers UK South and UK West are reporting averages of 29ms and 30ms. If I test against US East, it is averaging 97ms.

I have just installed the Xbox app to my phone and am stuggling to figure out how to play a game. I get to select the game but it just gives me options to push the install somewhere. I will update further when I figure out what I am doing wrong.

kind regards,