Extra gamerscore on my account

EhsanReznov · Sep 14, 2018

So there is 45G extra gamerscore on my account and on TrueAchievements it shows that I have unlocked 3 achievements in FIFA 16 worth 45G but I have never played that game and it does not appear on my Xbox profile. What is going on and how to fix it?

:)

Terrin_marine · Sep 14, 2018

xbox stats year end 2015

It says my gamerscore is in the top 1% too, but my gamerscore is only like 12300.Click to expand...
Click to expand...

most people only get around 500 gamerscore a year you gotta remember they are taking into accounts some people who only play for 10-15 hours a year and is just cod mp or people who play alot of hours and is still just cod mp so most accounts out there are under 5000 gs

Falcons Fan · Sep 14, 2018

Gamerscore on my account

Correction the Gamerscore is reading 1485 for everyone and 2020 on my account.

M3tal Daz3 · Sep 14, 2018

For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or Contact Us | Xbox Support

TwoPlySheets · Sep 14, 2018

Does anyone else have access to your account?

GreyStormGaming · Sep 14, 2018

Maybe you're gamesharing to one of your friends or family and he/she accidentally used your profile while playing.

EhsanReznov · Sep 14, 2018

Does anyone else have access to your account?
Click to expand...

This happened back in 2016 and no one had access to my account back then. I contacted Xbox Support and they said this must be a glitch, we'll remove the game. And so they did remove it but I didn't realize the game was never removed from my TrueAchievements
account (I also contacted TrueAchievements support and they said they force scanned my account and the game kept appearing).

I calculated my Gamerscore and obviously it still includes 45G extra.

I don't know how to contact Xbox Support now because the option to chat with a support agent is not available anymore and I can't call them because I am not in US or Canada.

XBF George L · Nov 2, 2018

Hey EhsanReznov!

Well usually it could mean that someone was using your account without your knowledge and may have gotten you those achievements! But if you do continue to see activity such as this try reviewing

https://support.xbox.com/en-US/games/troubleshooting/troubleshoot-achievements-challenges
or also requesting a callback from support at
https://support.xbox.com/en-US/contact-us to check up on your accounts recent activity.

Please let me know if your issues persist

TwoPlySheets

Does anyone else have access to your account?

M3tal Daz3

For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or http://support.xbox.com/contact-us

XBF George L

Hey EhsanReznov!

Well usually it could mean that someone was using your account without your knowledge and may have gotten you those achievements! But if you do continue to see activity such as this try reviewing

https://support.xbox.com/en-US/games/troubleshooting/troubleshoot-achievements-challenges
or also requesting a callback from support at
https://support.xbox.com/en-US/contact-us to check up on your accounts recent activity.

Please let me know if your issues persist

GreyStormGaming

Maybe you're gamesharing to one of your friends or family and he/she accidentally used your profile while playing.

EhsanReznov

Does anyone else have access to your account?

This happened back in 2016 and no one had access to my account back then. I contacted Xbox Support and they said this must be a glitch, we'll remove the game. And so they did remove it but I didn't realize the game was never removed from my TrueAchievements
account (I also contacted TrueAchievements support and they said they force scanned my account and the game kept appearing).

I calculated my Gamerscore and obviously it still includes 45G extra.

I don't know how to contact Xbox Support now because the option to chat with a support agent is not available anymore and I can't call them because I am not in US or Canada.

Extra gamerscore on my account