External hard drive problems with media player

Devlin Donohue · Dec 17, 2015

I'm attempting to play music/video files that are stored on my external hard drive with my Xbox one. I downloaded media player, and media player recognizes the hard drive, but media player says there are no files to be found. There are indeed many files
on there, and many, if not all, are supported file types. How do I solve this?

:)

Plumrico · Dec 17, 2015

External Hard Drive not recognised at all

Hi,

i have an external hard drive with movies on that I always used to use on my XB1 via the media player with no problems, since the latest update it won't recognise the drive at all.

Any ideas?

CleanupChimp659 · Dec 17, 2015

4tb Seagate external hard drive

I bought a 2tb external hard drive last year and have had no problems but recently purchased a 4tb Seagate external hard drive due to insufficient storage for my games but the 4tb Seagate external hard drive is listed as media storage ie photos video's and
documents I tried to format and rename it but can't get that option as I can with the 2tb external hard drive please let me know what I can do about this.

KhajiBower34

Hello Thomas C, I am an independent advisor and I will be happy to help you today. My name is Khaji

Error code 0xc00d11cd (0x8000000e) in the Xbox Series S Media Player app usually indicates a problem with authorization or access to media files.
Make sure you're signed in to your Xbox Series S account before opening the Media Player app. If you are not logged in, it may not allow you to access your media files.

Make sure your Xbox account privacy settings allow access to media files. You can do this by going to the privacy settings in the console and making sure that the option to allow other users to see your media is enabled.

Make sure the media files you want to play are compatible with the Xbox Media Player app. The Xbox Series S supports a variety of file formats, but some specific formats may not be supported. See the Xbox documentation for more information on supported file formats.

Also make sure the media files are located in the correct directory on your external hard drive. Media files must be placed in a folder called "Media Player" at the root of the external hard drive for the Media Player application to recognize them correctly.

Try a different storage device If you're still having problems, try connecting another storage device, such as a USB flash drive, to your Xbox Series S and check if the Media Player app can access the files on that device. This will help determine if the problem is related to the external hard drive or the console settings.

Update the Media Player app Make sure the Media Player app is updated to the latest available version. You can do this by going to the Xbox App Store and checking for updates for the app.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

AMilli0NliGHTS

@Farscape247 I did that and the external hard drive shows, but when I select it only gives me the option to "view contents", when I select view contents it takes me to the media player, when the media player opens it says "no devices found".

TheFury749

My Xbox detects and lists that there is an external hard drive attached but when I open it in media player I get the "No files found message". The external works perfect on my PC so I know it is not at fault!

SilentRaver69

If you need help with your Hard drive check out the support page
Troubleshoot external storage detection on Xbox One

I followed the guide on that link but it didn't help my problem the device is recognised it's on the list but when I go into media player or even pick it from the list in settings it comes up no device recognised in media player

Hordie

Open the media player app. When you run the Media Player app, select your external USB drive, and then select the media that you want to play.

External hard drive problems with media player