External hard drive conected but games don't appear in the my games section.

Hi, SYco. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

May I know which device do you experience this? It will help us determine the steps we can perform to fix the issue.

Yes, I have an external hard drive connected to my Xbox, and the game appears to be installed on the external hard drive.

Hello

So some games on my xbox were non transfering from my internal hard drive to my extern hard drive. I tried a hard reset and plugged the external hard drive to a new USB port. These options didn't work. I then went to the external hard drive section in storage
and clicked format hard drive. Understandably everything on there was uninstalled. My question is will my saved game data be there when I have reinstalled the games? For example story progression or unlocked characters?

Hello welcome to to forums!

Just to clarify!

Your game save data are save on your local hard drive and on the cloud if you login on Xbox Live (online)

So don't worry you can delete the games on your external hard drive and the save data are safe on you local hdd or cloud. When you install the game again you will download automatically the save sada from the cloud or get the one of your hard drive!

Regards!

I installed them on my old xbox one and transferred them to the external hard drive so I know they are on the hard drive

All my installed games appear correctly as installed on my Xbox one if I connect the hard drive to it. But when I connect the hard drive to my Series S, most of the installed games appear but about 9 of them do not. The missing games appear as ready to install on my Series S

This worked thank you! I needed to format the drive in the Drive Management menu for Windows 10 then format it again on the console and now it works fine.