Expired Xbox Game Pass won't cancel on prepaid card

Midship00 · Jan 23, 2021

I forgot turn off automatic renewal off when I subscribed to Xbox Game Pass last year with my prepaid card. After my card became empty my subscription also expired. So I wanted to cancel that expired subscription, but it doesn't give me the option to cancel
it. This normally would be fine if it was just expired but it tries to charge me for it every month. Because the card is prepaid, it fails every month but it also means I can't use the card.

How do I cancel this subscription?

:)

BadBoiSouth

Currently I have Game Pass Ultimate subscription with recurring billing off and don't want this subscription service once it expires 10/22/22, so do I just activate my prepaid xbox live gold subscription card on 10/23/22, or do I actually have to cancel game pass ultimate subscription for my account on 10/23/22 manually before redeeming and activating my xbox live gold prepaid 12 month card on 10/23/22?

Also, if you select turn off recurring billing on your account for your current game pass ultimate subscription, does that automatically cancel your prepaid game pass ultimate subscription on its expiration date? or is it requirement that you still manually cancel Game Pass Ultimate on or after its prepaid expiration date if you wish to switch back to xbox live gold using a prepaid subscription card?

dempup

If you have checked there is no outstanding balance and you still is not able to cancel your subscription, You have to reach out to
support.xbox.com to get the issue resolved.

Midship00

How can this be an overdue payment as I paid for the last month I used it?

dempup

Hi There.

To cancel your Gold or Game Pass subscription, logon to Services & subscriptions and choose Manage
> Cancel subscription on the item your want to cancel. But since you have overdue balance, you will not be able to cancel the subscription until choose are payed.

Go to
account.microsoft.com. Under Services & subscriptions, find your past-due subscription and select Pay now.

BadBoiSouth

Currently I have Game Pass Ultimate subscription with recurring billing off and don't want this subscription service once it expires 10/22/22, so do I just activate my prepaid xbox live gold subscription card on 10/23/22, or do I actually have to cancel game pass ultimate subscription for my account on 10/23/22 manually before redeeming and activating my xbox live gold prepaid 12 month card on 10/23/22?

Also, if you select turn off recurring billing on your account for your current game pass ultimate subscription, does that automatically cancel your prepaid game pass ultimate subscription on its expiration date? or is it requirement that you still manually cancel Game Pass Ultimate on or after its prepaid expiration date if you wish to switch back to xbox live gold using a prepaid subscription card?

If, at a later date, I want to consider switching back to game pass ultimate service again after already activating up to 36 months of prepaid xbox live gold subscription cards, then the option to convert these 36 months of xbox live gold to game pass ultimate at a 1:1 monthly ratio conversion for a 2nd time all over again is still offered to me correct? the only difference this time around would be that I would have to pay $14.99 or whatever the current monthly game pass ultimate price rate is for one month to convert all prepaid live gold months at 1:1 ratio? since I can't qualify for the $1 per month ultimate promo price deal since I already used that 3 years prior?

Expired Xbox Game Pass won't cancel on prepaid card