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Hi! Thanks for your support!

I'm concerned about this topic and i want to know more or less when and where i will be receive a reply from the team who are working in my case

I appreciate your help so much and we will keep in touch

Greetings !

Thanks for the info! We've passed this along to the appropriate teams, and we will keep you updated as soon as we receive information we can share.

Thanks for reporting! Just a heads up, I removed the original Xbox One Dashboard picture from your post as it contained your Microsoft Account email address, but we kept note of what you saw on that page. Could you select the 'Terms & Conditions' tab on
the promotion page and include a screenshot of that page as well? That will help us get this properly looked into.

Keep us posted!

Hey KawiiX3,

Sincere apologies on the delay. Please be sure to check your contact information on your Microsoft Account to ensure it is up to date for further contact from the proper team.

Thank you so much for your patience!

Hi Mister Beep!

In the pictures previously posted you saw my gamertag and the deal because a customer agent told me to take the pictures like that to be sure the deal offer was for me and also you saw that information in every picture taken.

When i chose 'renew gold now' the system sent me to 'games with gold' and i chose the 'extend' tab but the prices were standard prices (attached picture).

The picture that you requested was taken the same day of the deal and also the other pictures but i dont have a picture of the terms and conditions because nobody told me to take it and right now that deal banner do not appear anymore because it took so
long to receive a reply.

I need your help because i want to resolve this situation

Greetings!

Thanks for reporting! Just a heads up, I removed the original Xbox One Dashboard picture from your post as it contained your Microsoft Account email address, but we kept note of what you saw on that page. Could you select the 'Terms & Conditions' tab on
the promotion page and include a screenshot of that page as well? That will help us get this properly looked into.

Keep us posted!

As a follow up question, which page are you brought to after selecting 'Renew Gold Now' within the promotion page? Are you brought to that Xbox Live Gold benefits page with 'Games with Gold' shown in your last screenshot?

As a follow up question, which page are you brought to after selecting 'Renew Gold Now' within the promotion page? Are you brought to that Xbox Live Gold benefits page with 'Games with Gold' shown in your last screenshot?