Exbox Elite RB no longer works after 4 months

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can create a repair order by signing in to https://account.microsoft.com/devices, from there add your controller as a device and then click on “Info & Support”, after that start order.

Under category please choose “Device”.

Personally i have had a lot of issue after 9-12 months, but mostly on right sticks and RB buttons. Never had problems with A and B or X/Y.

What pisses me off is the elite controller that broke after 9 months

personally i am not happy with the quality of the elite series controller: for such a high price it should be much more resistant. After less than 6 months mine series 1 started having stick issues (slow constant movement towards the left, alway), which
is very annoying, and after 9 months Rb button started not to work. I hope series x controller will be better quality: i would pay 20 bucks more for a better quality controller

I checked a MS ELite and PS5 controller here https://hardwaretester.com/gamepad and both RB worked as they should, RB does not work on any PC game with either controller.

My Elite 2 RB just began having this issue today. It also doesn’t respond every time it is pressed. I play Black Desert Online and my characters combos rely heavily on RB to perform. I was hoping the Elite 2 would solve the issues i was having with
bumpers, but at 2 months of use it has failed as well..... very disappointed