Everyone’s external drives stopped working

about nov 30, 2017 all Xbox one external drives have stopped working. Had just happened to me and all of my friends. All of us now have xbox ones that don’t see our external drives. All went offline at the same time.

It would be helpful if Microsoft acknowledged the problem and would provide updates on when this will be resolved.

:)

 

External hard drive stopped working

My Xbox one wouldn't seem to turn on properly today. Every time I tried to turn it on my tv just kept saying "unsupported format" At the top of my blank screen. My wireless controller would turn the console on but then not properly sync with the console
suggesting that the console wasn't booting properly. After a long session of trying different cables, TV's and various rebooting techniques I managed to establish that my external hard drive (an 18 month old 4TB WD Element) was causing the issue. Without the
hard drive plugged in my Xbox boots up fine. If I plug in the hard drive the screen goes blank until I unplug it again and the Xbox goes through a green screen reboot sequnce. The hard drive itself hasn't been moved or knocked about in any way and all the
cables seem fine. Is this a problem anyone had encountered and managed to remedy before? It certainly seems like it's most likely a faulty hard drive that just needs replacing but was wondering if anyone has had and fixed this problem previously before I discard
it as an expensive plastic brick and look at buying a new one.

 

External hard drive stopped working.

I have a Western Digital 1Tb Slim hard drive and i plugged it into the Xbox one and it formatted it but right after it showed up showing it was working then suddenly disappeared now the drive is not showing up and is not even showing up when plugged into
a computer.