Ever since the stupid Microsoft account integration I cannot purchase Realms subscription.

Dein-Soren Laido · Mar 23, 2023

Every time I login to the Microsoft account, it tells me I need to buy Minecraft to play it, but I have it already through my Mojang account.

:)

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. May I know are you trying to play or sign in on your Xbox console or Windows PC?

DeinLaido

On my PC. I have played since 2012 without issues. Ever since the forced migration and having to connect to my Microsoft account, I can still login to the game with my usual details, but I can no longer access the Realms etc billing page, because it says I need to purchase the game.

Jacob Adler

That is obnoxious. Especially since they are now forcing Microsoft accounts to be paired with Minecraft accounts and other games, this cannot be a contained, short-term issue. For people like myself, it means that a $30 purchase is now rendered only 1/3 usable since I cannot access multiplayer servers or realms. The lack of customer service support from Microsoft in this area is just astounding. I will most probably try to get a refund or a new account shortly. Wish me luck

Lucas Lauer

But were you able to purchase a Realms subscription with his account or you haven't tried yet? And you cannot see his child account anymore on the Family website (https://account.microsoft.com/family/)?

Darhyl Mayte Amizola

Hey Brooke!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

It might be possible that the Microsoft account that you were using to renew your realms subscription was different from the one that was migrated to your Minecraft account.

To confirm this kindly locate your order transactions for your Minecraft game and your previous realm subscription history on your Microsoft account by signing on to account.microsoft.com > Payment and Billing > Order History.

As for the realm subscription: On account.microsoft.com > go to Services and Subscription.

If you are unable to find the Minecraft game transaction and your realm subscription history under the Order History and Services and Subscription tabs, try to find it on your other Microsoft accounts.

If you have managed to find the Minecraft transactions on the Microsoft account, use the same account to renew your realms subscription.

Ever since the stupid Microsoft account integration I cannot purchase Realms subscription.