eu tenho uma conta duplicada no XBOX[I have a duplicate XBOX account]

arthursouzaPC · Aug 12, 2020

Então é o seguinte eu tinha um xbox 360 com varios jogos na minha conta do xbox live porém eu vendi ele depois eu fiquei com MUITA saudade de jogar os jogos de novo então comprei outro xbox e na hora q fui colocar a minha conta lá normal pra baixar a conta
apareceu uma conta que não era minha e tava no lugar da minha conta com os jogos do meu email então fui procurar aquela conta e descobri que era de um celular antigo da minha mãe um lumia 535 e que aquela era a conta q ela tinha com o meu email logo ai eu
entendi q tinha uma sobreposição de contas porém nao sei como faço para excluir apenas a conta do celular sem excluir os meus jogos

POR FAVOR ALGUEM ME AJUDA.

[Translation - So here's the thing I had an xbox 360 with several games on my xbox live account but I sold it afterwards I was VERY homesick to play the games again so I bought another xbox and when I went to put my account there for normal download
the account an account appeared that was not mine and was in the place of my account with the games in my email so i went looking for that account and found out that it was from my mother’s old cell phone a lumia 535 and that it was the account she had with
my email right there I understood that there was an overlap of accounts but I don't know how do I delete only the mobile account without deleting my games

PLEASE, CAN SOMEONE HELP ME.]

:)

XBF Steven R

Hey there arthursouzaPC

Thanks for reaching out to the Forums for continued support regarding this matter. I can totally understand how this could be pretty discouraging. What console are you trying to redownload the account to?

If you now have a 360, then you should be able to delete the account that you currently have downloaded and redownload it with the new credentials following
these steps.

If you are trying to play this for a backwards compatible profile via the Xbox One, try redownloading the profile through the emulator by pressing the "menu" and "view" buttons while trying to play a 360 game.

Hope this helps.

Thanks for reading!

arthursouzaPC

então eu so consegui mudar a senha mas isso eu ja tinha o problema e q eu entro na conta e entra automaticamente na conta q nao tem meus jogos ai nao da pra jogar :/ pq tem q ser naquela conta

[Translation-so I just managed to change the password but this I already had the problem and q I enter the account and automatically enters the account q does not have my games there not da to play :/ pq has to be in that account

XBF Ezra G

Hello arthursouzaPC,

Thank you for your post. I understand you are experiencing an issue with logging into your account. To troubleshoot this, please try following the steps on this page:

Account Recovery.

I hope this helps.

EstevãoCampos da Si

Eu já comprei muitos jogos, então não tenho essa possibilidade de criar uma conta nova, qual o procedimento ?

Allan SantosRTX

EU NÃO CONSIGO DESVINCULAR A MINHA CONTA EA DA XBOX GAME PASS, PORQUE EU NÃO TENHO ACESSO A CONTA DA EA, OQUE EU FAÇOOOOOOOOOO

eu tenho uma conta duplicada no XBOX[I have a duplicate XBOX account]