Ersatz-Controller [Mod Translation - Replacement controller]

Danke erstmal für die Antwort!

Bei Amazon habe ich keine Garantie da ich den Controller schon zweimal austauschen ließ. Der Controller aber selber hat noch bis Januar bei Microsoft Garantie, Problem ist nur wenn ich meinen neuen defekten Controller wieder einschicke bekomme ich wieder
einen Controller der nicht richtig funktioniert (A/B/X/Y Tasten funktionieren nicht immer, die Schultertasten funktionieren nach ca 20h nicht mehr etc) daher die Frage, geld zurück oder wie läuft das? Es kann halt nicht sein dass man 180€ bezahlt aber im grunde
ist der Controller in Punkto tasten schlecht designt. Würde meinen ja zurückschicken und einen normalen Wireless Controller nehmen (da dieser hält) aber ich weiß nicht ob solche "Forderungen" arrogant oder üblich sind.

Lg Florian

[Mod Translation - Thank you for the answer!

At Amazon I have no guarantee as I have already had the controller replaced twice. The controller itself has a warranty until January at Microsoft, problem is only if I re-send my new defective controller I get again a controller that doesn't work
properly (A/B/X/Y buttons don't always work, the shoulder buttons don't work after about 20h etc) so the question is, money back or how does that work? It just can't be that you pay 180€ but basically the controller is badly designed in terms of groping. Would
send mine back and take a normal wireless controller (since it holds) but I don't know if such "demands" are arrogant or common.]

Hey Florian7Goal

Thank you for taking the time to reply to this thread.

Considering that this was purchased via a third-party retailer, there would have no record that this was purchased on your account, and thus you would be unable to receive a refund by returning your controller to Microsoft. This could only be done if you
returned it to Amazon, whom you originally purchased this from.

The only option you would have through Microsoft would be to exchange the controller for another of a like model.

I hope this was able to clarify further anything that seemed unclear.

Hey Florian7Goal

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about what your options are in this situation.

There might be certain stipulations in place for you to return your controller back to Amazon for you money back, as you have already gotten the controller exchanged via Microsoft.

You can attempt this at your own risk, but considering that your controller is still under manufacture warranty, that means that you would still be able to

Request a controller replacement once more.

I'm sorry about any confusion or turmoil this might have caused.

Me Comunique Por Una Llamada y si es una orden de remplaso de mi control xbox one

[Mod Translation-Call me for a call and if it is a replacement order from my xbox one control]

Vielen Dank, deine Antwort hat viel Licht ins Dunkel gebracht.

Ich will die Xbox mehr als Apple TV Ersatz nutzen, mit dem Zusatznutzen auch mal Spiele spielen zu können wie Mortal Kombat 11.

Danke für die Aufklärung

[Mod Translation - Thank you, your answer has shed a lot of light.

I want to use the Xbox more as an Apple TV replacement, with the added value of being able to play games like Mortal Kombat 11.


Thank you for the Enlightenment]