errore caricamento gioco digitale[Translation-digital game upload error]

Hi Daniel,

Thanks for reaching out to the forums. We understand you are getting an error code when launching the game. We recommend to uninstall l the game,

power cycle the console. Once the console is back on then reinstall the game. The most common reason for the error code is corrupt files in the download.

Hope this helps.

Brad

Salve, purtoppo non è possibile scaricare la versione digitale di un gioco se si è acquistata la copia fisica.

[Translation-Hello, you can't download a digital version of a game if you've purchased the physical copy.]

Hi Marco,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Avrei ancora lo stesso problema, non riesco ad aprire il gioco

in allegato in sequenza le schermate del gioco fino al blocco del caricamento

Grazie dell' assistenza

Galasso Vitantonio

Not sure who your buying from. I needs to be via console or from microsoft.