Error with Xbox Game Pass Ultimate, I CAN'T UPGRADE MY subscription

Just to make extra sure:

Are you having Game Pass Ultimate, or just Game Pass (without Ultimate)?

If you say your sister can't play online Multiplayer, then you (or she) would need a separate Gold Membership or an upgrade to Game Pass Ultimate.

Game Pass allows you to play the games available in the Game Pass subscription. But to be able to play online Multiplayer, a Gold subscription or Game Pass Ultimate subscription (which contains Xbox Live Gold) would be necessary.

Thats True, when i upgrade from Xbox Live Gold and Xbox game Pass to Xbox Game Pass ultimate the remaining credit in both subscriptions was converted to Xbox Game Pass Ultimate and i didnt pay the subscription for 2 months since the change was made.

At the third month microsoft start to bill me the subscription of ultimate.

Hi, Miranda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

• For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

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• For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

"Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

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If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

• Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

• Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

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Please let me know if you have any further questions, I'd be happy to help.
Best regards.

If You Get Game Pass Ultimate It Will Convert Your Xbox Live Gold 1 Year Into Game Pass Ultimate For The Remaining Time Left On Your Year Subscription. So For Example If You Have Xbox Live Gold Paid For A Year And You Upgrade To Game Pass Ultimate It Will Convert It To One Year Game Pass Ultimate Or However Many Months You Have Left Of Your Subscription.

(Make Sure It Says Upgrade To Game Pass Ultimate So It Will Convert Your Gold To Game Pass)

Hello MarkNoge,

Thank you for your post. I understand you are looking to upgrade your Xbox Live Gold subscription to Xbox Game Pass Ultimate. If you initiate an Xbox Game Pass Ultimate subscription with time available for Xbox Live Gold, your Gold subscription's time will
be converted to time for Xbox Game Pass Ultimate. For more information, please visit this page:

Xbox Game Pass Ultimate FAQ.

I hope this helps.