Error while reporting a problem

Yea i cant Download it. The Error is "An unexpected error has occurred.

When you report the problem, you help us understand it better. You can wait for a while and try again or restart your device. This may fix the problem.

Error code: 0x00000001"

I saw this error today when trying to report a problem. I selected Report a Problem, and then the insider app begins to start, and then the error is thrown in a dialog that tells me to report the error....

I did it about 5 times in a row, for funsies. Each time I got the identical error message with the Report button.

There is no information available about the error on the Xbox website error code search feature. Now I'll see if there are any Preview folks chattering about it in the Insider forum.

Hi amandamartinez8,

Looked up the error code and on support.xbox.com it mentions that this error code happens when Xbox servers are undergoing maintenance and to try again in a while.

The Xbox status page doesn't show any outages or maintenance, so please let us know if you're continuing to have the issue today here in this thread.

We also recommend reporting it as a problem if it's still out by using the Xbox Report a Problem App on your console, the instructions can be found in this link on how to download and submit the report on the Xbox console in the drop downs on the top of the page.

Best regards,

XBF Drew

Oh well, worth a try

I would stick with the thread in the preview program, as that would be my guess as to where the problem is coming from. Just make sure you report the error through your console too, as it sends a lot of data from the console to the team which they use to
diagnose the problem. To report an error through the console, have the error on screen, and hold down the xbox button on your controll, then select the "Report a problem" button and follow the details

Good luck!

I have been using it for a while and have had no problems, but I have seen many reports of problems downloading the games.