Error when trying to run game from Game Pass for PC

For you use the Game Pass on PC with Windows 10, try this steeps:

1 Open the Xbox(beta) App [the Game Pass run for this App and then;

2 Try run the Game

Hi DennisNg4! My name is Ricardo an independent advisor ready to help you with this situation!

Verify that the subscription is active and that it is Game Pass for Pc or Game Pass Ultimate here

https://account.microsoft.com/services

After you confirm that it is active and that it is not Game Pass for Console, you go to the Microsoft Store app, log out and log in again ensuring that you are using the correct account

While you are doing this please tell me, does it happen with all the games or only one, if it is only one, which one does it happen?

You have already tried most of the troubleshooting steps!

I would recommend trying a different user and try to launch the games again. Sometimes the performance and stability of gameplay can be affected by corrupted profile data on your Windows 10 device.

1. Select the Start button in the lower-left corner of the main screen.
   
2. Select your account name from the top-left corner of the menu, and then select Switch account.
   
3. Sign in with a different account.
   
4. Restart the game to see if it works correctly.
   

Hiya, thanks for the assistance!

I created a new account for Windows.. you're correct - the games work fine with the new Windows account (whilst using the login details for the existing XBGP account) - so I am able to play games by doing this. It's a bit of a hassle but at least I have access to the games.

Is there any way to fix that corrupted profile data other than reinstalling Windows?

Hello, WolferNayter. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you getting this error when trying to buy the PC Game Pass subscription?

If so, have you tried to subscribe to it from another device, like a smartphone? Please try it on your phone https://www.xbox.com/xbox-game-pass/pc-game-pass

Let me know if you still get the same error.