Error when trying to redeem gems

Discus and support Error when trying to redeem gems in XBoX Rewards & Social to solve the problem; I'm trying to redeem my gems before the conversion but i keep getting an error message when i fill out the information about where the code will be... Discussion in 'XBoX Rewards & Social' started by hisnameisfrank, Apr 9, 2018.

  1. hisnameisfrank
    hisnameisfrank Guest

    Error when trying to redeem gems


    I'm trying to redeem my gems before the conversion but i keep getting an error message when i fill out the information about where the code will be sent. I would like to get 12 months of xbox live for 2000 gems. Any assistance would be most appreciated.

    :)
     
    hisnameisfrank, Apr 9, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Error when trying to redeem gems

    Hello VisitorQ2

    Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.
     
    XBLRewards8, Apr 9, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Error when trying to redeem gems

    Hello,

    Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.
     
    XBLRewards8, Apr 9, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Error when trying to redeem gems

    Hello hisnameisfrank,



    Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.
     
    XBLRewards8, Apr 10, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Error when trying to redeem gems

    Hello hisnameisfrank,



    Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.
  7. XBLRewards8 Win User

    Error when trying to redeem gems

    Hello,

    Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.
  8. XBLRewards8 Win User

    Error when trying to redeem gems

    Hello VisitorQ2

    Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.
  9. XBLRewards8 Win User

    Error when trying to redeem gems

    Hello,

    Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.
  10. XBLRewards8 Win User

    Error when trying to redeem gems

    Hello,

    Due to a large amount of user's claiming prizes at the same time, you may have seen this message as a result. We see you claimed your prize a few days ago. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
Thema:

Error when trying to redeem gems

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