Error when trying to change gamertag for child account "Something went wrong: "

Discus and support Error when trying to change gamertag for child account "Something went wrong: " in XBoX on Consoles to solve the problem; Hello, I'm been trying to change the Gamertag for my child account, and no matter what gamertag I choose, even one of the suggested ones, I receive an... Discussion in 'XBoX on Consoles' started by DanielP4806, Apr 1, 2018.

  1. DanielP4806
    DanielP4806 Guest

    Error when trying to change gamertag for child account "Something went wrong: "


    Hello,

    I'm been trying to change the Gamertag for my child account, and no matter what gamertag I choose, even one of the suggested ones, I receive an error:

    Something Went Wrong
    Purchase-3001
    c94b0ac7-3f94-4acd-a8b8-27425897d154

    I've tried to work on this extensively with Xbox support, no joy. It's not the credit card. It's not the availability of the gamertag etc. I'm thinking its something with the security and privacy settings on the child account, but I've played around
    with the various settings and still cant change the gamertag.

    Any help would be appreciated.

    :)
     
    DanielP4806, Apr 1, 2018
    #1
  2. Get Luxed
    Get Luxed Guest
    Account settings not avaible

    I wanted to change my xbox accout settings but I always get directed to "http://support.xbox.com/de-DE/xbox-one/security/error-child-trying-to-access-settings".
    I wondered because when I go on Microsoft and to the family settings it says that my account is one of an adult and that there is no child, but at xbox the same account is one and I cant change any settings. Did I do something wrong when I created my Account
    or do I need an xbox to change my settings?
     
    Get Luxed, Apr 1, 2018
    #2
  3. GrayStampycat59
    GrayStampycat59 Guest
    error codes not working, being billed for xbox live multiple times

    Hi there, we just started a childs account and now we keep getting errors everytime we log on. It keeps saying something went wrong, gives me an error code and it does not work when you go to error/help. Being billed multiple times for x box live accounts.
    Please help me.
     
    GrayStampycat59, Apr 1, 2018
    #3
  4. Psykonx Win User

    Gamertag Issue

    I changed my gamertag awhile ago from “XCD to xcd” and was able to change it back to “XCD” with no issue now when I try to change it back to lowercase I get the same error

    “Something went wrong. Try your gamertag again.” Been like this for awhile
  5. JonasVG_230 Win User

    something went wrong when adding a child

    meanwhile I found the solution by adding a child trough the PC interface
  6. Jedimaster0 Win User

    Constant "something went wrong" when purchasing gamertag change

    At the time of this posting, there are currently some server issues with the "Purchase and Content Usage" servers on Xbox Live. This means that purchases on the Xbox Store, especially gamertag changes, may not work for everybody. The only solution is to
    try again later, preferably once Microsoft has fixed the problem.

    You can check here for more information: https://xbox.com/status
    I'm having the same issue and according to the xbox.com/status, all of those issues are supposedly resolved.
  7. Internet Expert Win User

    Constant "something went wrong" when purchasing gamertag change

    At the time of this posting, there are currently some server issues with the "Purchase and Content Usage" servers on Xbox Live. This means that purchases on the Xbox Store, especially gamertag changes, may not work for everybody. The only solution is to
    try again later, preferably once Microsoft has fixed the problem.

    You can check here for more information: https://xbox.com/status
  8. stellarunderwater Win User

    Unable to view my sons spending on family account (Xbox)

    Same issue as OP

    Sorry, something went wrong.

    We’re not sure what happened, but refreshing the page may help, or trying again in a little while.

    TraceId: BZpqK6qWhEObaUul.14.336

    Went to Family Settings -> Clicked Overview (3 dots for one of my child accounts) -> Spending
    then this error on any device
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Error when trying to change gamertag for child account "Something went wrong: "

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