Error when trying to buy minecraft for my son using family safety.

Tom78987 · Oct 18, 2023

Something isn't working on our end. Wait a bit, then try here again.

TraceID: 5sydQ29wPkKGV8uX.27.95

Give it another try

Something went wrong.

Give it another try Something went wrong.

DCAT-ResourceNotFound

5sydQ29wPkKGV8uX.27.88

2023/10/18 - 10:53:23 UTC

:)

Tom78987

Thanks for the response. I'm on mobile. I tried the app and through browser. Same results.

Nkosana23

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue. You can also contact Microsoft Support for further assistance: https://support.microsoft.com

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist.

Try purchase using a different device: PC / Mobile Device. You can try use different web browsers if you encounter any issues. I hope this helps resolve your query.

Nathan Roberts (SN)

Hey there, sasa novakovic

Welcome to the Microsoft Community.

Can you try going to the family safety page here: Microsoft Family Safety and sign into your account.

When you have signed into your account, please click onto your son's profile. This will load your son's profile where you can see what family settings are applied. Please can you make sure Apps and games are set to up to age 13. As Minecraft is rated as a 7+, this should allow your son to load Minecraft and play the game.

Hope this helps,

Nathan

SwordofWhedon

this is a link to the Xbox family safety app that you can use to restrict your son's account both playtime and purchases. when he wants to buy something you'll get a prompt to approve it

https://www.xbox.com/en-US/family-hub

Error when trying to buy minecraft for my son using family safety.