Error when logging into fortnite via child’s account attached to my gold live account

Hello Claire Usher,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

When accepting the Terms of Use on a child account, the second log-in prompt is expecting the email and password for the attached Parental account. If you enter the child account, it will not give you an error message because technically you're using a
correct email and password, but since the child account cannot grant authorization on behalf of itself, the system loops you back to log in again.

When logged in to my account I could play Fortnite online without errors.

It tries to sell me live gold for a cheap price(just a bit more than 1USD per month)

When I check live gold on my sons account it says that he already owns live gold.

My son was also able to download a non-360 game with pg16 although he is only 13. He is still not able to download the 360 game which is more suitable for him.

Is it possible to move the live gold to my account?

It feels awkward that kids are stopped from downloading kids game but not adult games.

Each child account Has to have an adult account attached to it.

Have you tried signing into your account at account.microsoft.com/family and seeing if it is showing up there as a child account under a family with an adult account attached to it?

But i am not a child! And i have no child account, my ms-account is adult,
only on the XBOX360 my account is child, not on the XBO not on MS.

And ich have since yesterday two errors 8C150009 and 801540C.