Error when joining/starting a party on Xbox Game Bar: "Something went wrong with your...

Hello TravisMasterson,

Thank you for reaching out to us about your issue!

Can you verify that your Xbox app, Xbox Game Bar and Gaming Services are all updated to their latest versions? You can do that by following the steps below:

Open the Xbox App

• Click your profile icon at the top right corner of the page
  
• Select "Settings"
  
• Select "About" on the left panel
  

The first set of numbers under "Version" will display the current version of your Xbox App.

Current versions:

Xbox App: 2112.1001.10.0

Gaming Services: 3.60.12001.0

Xbox Game Bar: 5.721.12013.0

Can you also check the following settings in your Sound Control Panel?

- Open your Settings

- Select System

- Select Sound

- Navigate to More sound settings and select it. The Sound Control Panel should open up.

- Once in the Sound Control Panel, navigate to the device you are looking to use and

- Right-click the device and select Properties

Once you are in the Properties menu, you should see several tabs

- Select the Enhancements tab if available and check the "Disable all enhancements" box if enabled

- Next, select the Advanced tab and under "Exclusive Mode" enable the two checkboxes titled "Allow applications to take exclusive control of this device" and "Give exclusive mode applications priority" if available

Once you've made the changes, select Apply, restart your device and launch the app to verify if the changes have solved your problem.

Looking forward to hearing back,

XBF Dom

Hello O'Hehir Patrick,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand how important it is for you to have your microphone recognized by the Xbox Game Bar app. Let us check on this together and sort this out in timely manner.

We appreciate you for sharing the troubleshooting you have performed. To better isolate your issue, we would like to ask for details about your issue.

1. Please share a screenshot of the issue and conceal any personal information.
   
2. Are we part of the Xbox Insider or Windows (PC) Insider?
   
3. Is your microphone built-in to your headset? May we know the make and model?
   
4. When did this issue happen?
   
5. What is the make and model of your computer? Is your computer customized?
   
6. May we ask for the Windows version and edition of your computer or laptop? Please type WINVER into the Windows search bar and hit Enter.
   
   
   
   
   
   
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Method 1:

Install PC updates including Optional Update. Guide - Update Windows

If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.

Please do the update of drivers, guide - update drivers in Windows. Especially the drivers for sounds and microphone.

NVIDIA

AMD

Method 2:

Please use this guide for repairing Xbox Game bar.

Please go to Settings > Apps > Apps & features > Select the app you want to fix (Xbox Game Bar). Select the Advanced options link under the name of the Microsoft Store. On the page that opens, select Repair if it's available. If it isn't available, select Reset.

Method 3: Run system scans

Run a full system scan. This will check and restore corrupted system files.



In Windows search bar, search for Command Prompt and Run as Administrator.

Copy the command below one line at a time and paste it on Command Prompt:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

SFC /scannow

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Sam,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Thanks for your prompt response, Sam.

Let us isolate the issue to make sure we'll see the resolution for this.

1. May we know if you can record your voice while wearing your headset on the Voice Recorder app from Windows?
   
   • Please try to connect your headset in wired and wireless connection. If any case, you will notice any error message, please post a screenshot. Please conceal any personal information.
     
   • Please try to connect other headset too, see if you can record using the built-in mic.
     
   • Try other recording apps like PowerPoint (launch PowerPoint > Insert > Audio > add name and record audio).
     
2. By any chance is the headset you are using is connected to PC with headphone jack or USB type?
   
3. When did this issue happen? Was there a recent Windows update or new application installed on your device?
   

Please try to perform suggested troubleshooting below:

1. Install PC updates including Optional Update. Guide - Update Windows and if you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
   
2. Please do the update of drivers, guide - update drivers in Windows.
   
   • NVIDIA
     
   • AMD
     
3. Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.
   
   • Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
     
   • Reset/Repair Microsoft Store and Xbox app (if using). Guide - Repair apps and programs in Windows.
     
   • Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
     
4. Reinstall Gaming Services.
   
   • Launch Microsoft Store then search for Xbox app and select Get or Install or Update. After installation of the app close the Microsoft Store.
     
   • Right-click the Start button and select Windows PowerShell (Admin).
     
   • Type this command, press enter and wait:
     Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
     
5. Restart and update Xbox app (Xbox app, Xbox Gaming Services)
   
6. Disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
   

Kindly update us how the troubleshooting went and we look forward for your response on the question.

Regards,