Error when I'm use my controller in remote play

Hello IreaL L, My name is David. I am an independent advisor, happy to help you today.

First of all, let's check if the Xbox console is in the list to enable remote play. Check your network connection, Xbox wireless controller connection, and console settings to see if you can control and play Xbox games with the Xbox app on a Windows or mobile device.

Internet connection
NAT type:
A green check mark means that the Open NAT criteria are met.
A yellow exclamation point means that the moderate NAT meets the criteria. For an optimal experience and a reliable connection to your console, you want an Open NAT type.
A red X means you have strict NAT. It must be Open or Moderate if you want to connect to the console from outside your home.

The quality of your remote playback experience depends on the upload speed of your network. An upload speed of at least 4.75 Mbps is required, but 9 Mbps or faster is optimal for the best remote gaming experience.

A green check mark means your speed is greater than 9 Mbps and is optimal for remote use.
A yellow exclamation point means your upload speed is at least 4.75 Mbps but less than 9 Mbps. Your network may be too slow for high-quality remote gaming outside your home.
A red X means your network is not fast enough for remote play outside your home. (You may need to contact your Internet Service Provider to increase your upload speed.)

For more information on how to solve the problem, go to the following link
https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-remote-play-gaming

Best regards.

Okay thank you, I'm far from my console, I'll contact you later if it still doesn't work.

Happy to help you
Contact us if you have more problems

Hi Timothy. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues with Xbox Remote Play.

What happens when you try to use Remote Play? Are you seeing a blank screen? Are you receiving any error messages or error codes? If so, please provide them.

Did you try any troubleshooting steps before contacting us?

Ain't that counterproductive? I'd have to turn it back on to turn my tv and receiver on when I'm using my xbox. I figured the Xbox was smart enough to decide that for me when I'm remote streaming or actually using my xbox to play games. There should be a way to implement both settings for when I use my xbox controller or the button on my xbox to turn on my TV and receiver along with my xbox and when using my xbox app on my ally x to only turn on and off my xbox when remote streaming.