error when changing privacy settings

Hello DanieleQYB,

Thank you for bringing this issue to our attention. Are the settings being changed on an Xbox One, Xbox 360 or Windows 10 device? We recommend utilizing the article entitled

Troubleshoot Changing Online Safety or Privacy Settings in order to resolve this issue. Be sure to let us know the results!

Here is the direct link to the Privacy settings on xbox.com

https://account.xbox.com/en-GB/Settings?wa=wsignin1.0&activetab=main%3aprivacytab

Are you trying to change then through the Xbox app or the website?

If you're having trouble changing your privacy and online safety settings on your Xbox One console, check to make sure you've done the following:

• You're signed in to Xbox Live. You must be online and signed in to make changes.
  
• You’re signed in to the console using an adult account. Children and teens are restricted from making changes to their own privacy and online safety settings.
  
• If you receive an error message when you try to change your privacy settings, search for the error using the
  
  Error Code Lookup Tool.

Note If you want to manage your child's privacy settings, see
How a parent can change the privacy and online safety settings for a child account.

Hello there,

Sorry to hear about the current trouble
changing your privacy and online safety settings on your Xbox One console.

Please try the following:

• Sign into Xbox Live. You must be online and signed in to make changes.
  
• You’re signed in to the console using an adult account. Children and teens are restricted from
  making changes to their
  own privacy and online safety settings.
  
• If you receive an error message when you try to change your privacy settings, search for the error using the
  Error Code Lookup Tool.
  

Hope this helps. Let us know.