error submitting case. if this could be given as evidence and help me regain my account back.

Itz HaPpYcHaPpY · Feb 23, 2017

:)

HudCabooseduH · Feb 23, 2017

Context matters

You say that the only way to converse with them is submitting a case review. If submitting a case review is not possible, and in my case, no evidence is demonstrated of why I got the communications ban, how are we supposed to prevent ourselves from committing
the same offense in the future?

Rhybax96 · Feb 23, 2017

My main account has a permanent ban

My main account has a permanent ban and this was escalated from a one or two week communication suspension. Now that my main account has been permanently banned I cannot access anything, not even on other console or this website. I can't even fight this
ban with a case review, I would love to know why this ban has taken place and if there's a way to help me get my account back or at the very least file a case review. That account meant a lot to me as I have had that account since release of 360 and I have
dedicated a lot of time and money into it.

This would greatly disappoint me if Xbox just brushed a loyal customer like me to one side, so if anyone could help me fight this or give me any help please do tell.

DIPDIP0TAT0CH1P · Feb 23, 2017

The Enforcement teams don't use the forums at all and they only communicate through a Case Review as above.

If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Itz HaPpYcHaPpY · Feb 24, 2017

The Enforcement teams don't use the forums at all and they only communicate through a Case Review as above.

If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.
Click to expand...

i did not fail the questionare. this is the error i was asked to screenshot and post in forums by official xbox staff.

Mister Mascot · Feb 24, 2017

Hey there Itz HaPpYcHaPpY,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Itz HaPpYcHaPpY · Feb 24, 2017

Hey there ,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.
Click to expand...

yes i have tried multiple browsers but they all have the same outcome. i spoke to a xbox support manager and he told me to post into the forums about the problem and that the enforcement team could act on my case from here but i am having not much luck.
this account is very important to me and i am outraged that it has been suspended. thanks again

Mister Mascot · Feb 28, 2017

Hey there Itz HaPpYcHaPpY,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

yes i have tried multiple browsers but they all have the same outcome. i spoke to a xbox support manager and he told me to post into the forums about the problem and that the enforcement team could act on my case from here but i am having not much luck.
this account is very important to me and i am outraged that it has been suspended. thanks again
Click to expand...

Thanks for the information, to clarify are you trying to file the Case Review when signed into the account that is currently suspended?

Itz HaPpYcHaPpY · Mar 2, 2017

Hey there ,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

yes i have tried multiple browsers but they all have the same outcome. i spoke to a xbox support manager and he told me to post into the forums about the problem and that the enforcement team could act on my case from here but i am having not much luck.
this account is very important to me and i am outraged that it has been suspended. thanks again

Thanks for the information, to clarify are you trying to file the Case Review when signed into the account that is currently suspended?
Click to expand...

Thanks for responding, no i am using the parent account to try and submit the case review. i have tried different accounts and devices yet nothing is helping. i try everyday for the past 2 weeks but have been unsuccessful and get the same error over and
over. any help with contacting the enforcement team or getting them to see my case would be greatly appreciated.

Mister Mascot · Oct 31, 2018

Hey there Itz HaPpYcHaPpY,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

yes i have tried multiple browsers but they all have the same outcome. i spoke to a xbox support manager and he told me to post into the forums about the problem and that the enforcement team could act on my case from here but i am having not much luck.
this account is very important to me and i am outraged that it has been suspended. thanks again

Thanks for the information, to clarify are you trying to file the Case Review when signed into the account that is currently suspended?

Thanks for responding, no i am using the parent account to try and submit the case review. i have tried different accounts and devices yet nothing is helping. i try everyday for the past 2 weeks but have been unsuccessful and get the same error over and
over. any help with contacting the enforcement team or getting them to see my case would be greatly appreciated.
Click to expand...

Thanks for the information, we've forwarded it onto the proper teams. Please keep an eye on the email addresses associated with the accounts for more information.

Thanks!

Mister Mascot

Hey there Itz HaPpYcHaPpY,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there Itz HaPpYcHaPpY,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

yes i have tried multiple browsers but they all have the same outcome. i spoke to a xbox support manager and he told me to post into the forums about the problem and that the enforcement team could act on my case from here but i am having not much luck.
this account is very important to me and i am outraged that it has been suspended. thanks again

Thanks for the information, to clarify are you trying to file the Case Review when signed into the account that is currently suspended?

Itz HaPpYcHaPpY

Hey there ,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

yes i have tried multiple browsers but they all have the same outcome. i spoke to a xbox support manager and he told me to post into the forums about the problem and that the enforcement team could act on my case from here but i am having not much luck.
this account is very important to me and i am outraged that it has been suspended. thanks again

DIPDIP0TAT0CH1P

The Enforcement teams don't use the forums at all and they only communicate through a Case Review as above.

If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Mister Mascot

Hey there Itz HaPpYcHaPpY,

Their may have been a small outage with the system, can you try in another browser like Microsoft Edge or Internet Explorer to see if the error persists and let us know how it goes?

Thanks so much!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

yes i have tried multiple browsers but they all have the same outcome. i spoke to a xbox support manager and he told me to post into the forums about the problem and that the enforcement team could act on my case from here but i am having not much luck.
this account is very important to me and i am outraged that it has been suspended. thanks again

Thanks for the information, to clarify are you trying to file the Case Review when signed into the account that is currently suspended?

Thanks for responding, no i am using the parent account to try and submit the case review. i have tried different accounts and devices yet nothing is helping. i try everyday for the past 2 weeks but have been unsuccessful and get the same error over and
over. any help with contacting the enforcement team or getting them to see my case would be greatly appreciated.

Thanks for the information, we've forwarded it onto the proper teams. Please keep an eye on the email addresses associated with the accounts for more information.

Thanks!

error submitting case. if this could be given as evidence and help me regain my account back.