Error PBR9012

Discus and support Error PBR9012 in XBoX Games and Apps to solve the problem; Hello, I attempted to purchase "Overwatch: Origins Edition but every time I try I get this error: "Use a different way to pay We could not get... Discussion in 'XBoX Games and Apps' started by Tommyyy., Jun 1, 2016.

  1. Tommyyy.
    Tommyyy. Guest

    Error PBR9012


    Hello, I attempted to purchase "Overwatch: Origins Edition but every time I try I get this error:

    "Use a different way to pay

    We could not get authorisation for this. Error PBR9012"
    After doing some research I have tried various things;
    - Checking billing information is up to date
    - Adding new payment option (Card & PayPal)
    - Checking I have sufficient funds
    - Contacting my bank

    But still I get the same error. Also I should mention just 15 minutes before I managed to purchase my Gold membership with no issues.

    Is there a problem with that certain game or the store?

    :)
     
    Tommyyy., Jun 1, 2016
    #1
  2. Koks X Box
    Koks X Box Guest
    Pbr9012 Ошибка

    PBR9012 Ошибка, Не могу оплатить xbox gold( Мало того, да еще при регистрации кредитной карты сняли 4 раза по 30 рублей, вообще здорово\

    [Translation]

    PBR9012 Error, can't pay for xbox gold (not even the
    credit card registration removed 4 times by 30rubles, generally cool
     
    Koks X Box, Jun 1, 2016
    #2
  3. Ahinea
    Ahinea Guest
    Purchase Error PBR9012

    Okay, I will try this out. Thank you very much for your help!
     
    Ahinea, Jun 1, 2016
    #3
  4. RedPhoenix HD-970E3B Win User

    PUR5000 / PBR9082 / XBOS 1005 / etc

    also PBR9012 for PayPal apparently
  5. Ahinea Win User

    Purchase Error PBR9012

    Hi Maxen13!

    I was on https://billing.microsoft.com and verified that my billing information is correct. Also I verified my VISA information, after clicking 'Save' some amount of money was taken from card. All
    addresses are the same and match my physical location. My card is valid till 08/2018. Then I tried to buy 1-month-subscription, but an error remains the same.
  6. Ahinea Win User

    Purchase Error PBR9012

    Okay, I will try this out. Thank you very much for your help!
  7. maxen Win User

    Purchase Error PBR9012

    Hello Ahinea,

    Log in to https://billing.microsoft.com and verify that your billing information is correct - for instance that addresses ar eup to date and match your Xbox Live region, and verify that your card
    has not expired.

    Let us know how you get on.
  8. maxen Win User

    Purchase Error PBR9012

    From the error look-up page, this error usually means that Xbox Live is unable to authenticate the payment method with your financial institution. You should contact your bank or card provider and see if there are any problems with your account there. If
    that does not work, trying another payment method altogether is the suggested alternative.

    Source:
    support.xbox.com/.../error-code-lookup
Thema:

Error PBR9012

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