Error on game launch. (PC Xbox Game Pass Subscription)

its Er1k · Mar 25, 2023

Hello. I bought the game pass for PC today. I have logged in to the same account in Xbox and Microsoft store. I downloaded two games. Sea of Thieves and Valheim. When I started SOT I got this windows error: "When you got a refund on Sea of Thieves it was removed from your device.". The game starts and instantly closed with this message. I contacted support but my problem wasnt solved. I reinstalled the game and reseted some xbox/microsoft files with the help of support, but still nothing. This happened with Valheim too and I expect this from all the games from game pass. Can someone solve my problem?

:)

XBF Erick C

Hey there!

Thank you for reaching out to us in the Forums, The Game Pass subscription will not work on the PC as it is meant as a subscription strictly for your Xbox One. If you download any Play Anywhere games then this will allow you to launch the games on your PC.

Go ahead and take a look at the
Xbox Game Pass FAQ for more information.

I hope this helps.

andersonpassos

Try rolling back the last update

How to Roll Back Windows 10 to a Previous Version of Windows

To go back to a previous version of Windows, do the following:

If your computer is unplugged, make sure you plug it into the wall outlet and click Next.

Click Start and type "recovery".

Select Recovery Options (System Setup).

Under Recovery, select Go Back to Windows [X], where [X] is the previous version of Windows.

Select a reason for the reversal, then click Next.

Click Back to Windows [X].

Follow the onscreen instructions to complete the rollback.

When the rollback is complete, the computer will boot into the previous version of Windows. If you used a password to log in in the previous version of Windows, you will need that password to log in.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Try uninstalling the Xbox app and Xbox Game Pass app, then reinstalling them from the Microsoft Store.

Make sure that your PC is up-to-date with the latest Windows updates, and that the Xbox app and Xbox Game Pass app are updated as well. You can check for updates by going to Settings > Update & Security > Windows Update.

Some antivirus or firewall software can interfere with game launch. Try temporarily disabling any security software you have installed to see if that resolves the issue.

XBF - Tali

[Associate is using a translator application, please be aware that grammatical errors or incorrect syntax may occur]

Hello DanielDominguez Rueda,

Thank you for contacting the Xbox support forums. I understand that you are attempting to share your Game Pass Ultimate account with family members on other PCs. There is no official method on sharing a Game Pass Ultimate subscription on PC. For a full FAQ on a PC Game Pass Ultimate subscription, please view: Game Pass Ultimate PC FAQ.

Thank you,

-Tali

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Ondřej Hofmann

I have the same problem. Each time I launch the game I get the 0x87DD0005 error code (on PC Game Pass). All other games launch just fine.

Error on game launch. (PC Xbox Game Pass Subscription)