Error on billing

Discus and support Error on billing in XBoX Accessibility to solve the problem; how do I clear an error on my billing. I cannot buy xbox live as it is reflecting I bought xbox live on the 4th of October via the site, which I have... Discussion in 'XBoX Accessibility' started by DamianWest, Oct 22, 2018.

  1. DamianWest
    DamianWest Guest

    Error on billing


    how do I clear an error on my billing. I cannot buy xbox live as it is reflecting I bought xbox live on the 4th of October via the site, which I have not done. now sitting with a past due amount and cannot buy again. will it affect me if I buy voucher
    from a shop? and how do I clear this?

    :)
     
    DamianWest, Oct 22, 2018
    #1
  2. REV0L0MEGA
    REV0L0MEGA Guest
    Error on Billing account

    Hi, i checked my billing account the other day and noticed i have been charged for a gamer tag that is not even me or associated with me in any way.

    Can this be looked into please and rectified.
     
    REV0L0MEGA, Oct 22, 2018
    #2
  3. onyxishere
    onyxishere Guest
    Billing error

    If you live in North America you can call 1-800-469-9269
     
    onyxishere, Oct 22, 2018
    #3
  4. denis97g
    denis97g Guest

    Error on billing

    unfortunately, you first have to pay the past due before buying it again.
     
    denis97g, Oct 22, 2018
    #4
  5. Saeleth
    Saeleth Guest
    Hi there,

    You will want to reach out to MS Billing for this as they would be the ones who can assist in correcting this
     
    Saeleth, Oct 22, 2018
    #5
  6. RandyAU93
    RandyAU93 Guest
    Your best bet is to contact
    Xbox Live Support    , as they can see your account. First, you may want to look at your purchase history on the
    Microsoft Account website. Look there (under Payments & Billing) and also at Services & subscriptions.

    When you do contact Support, you may be prompted to speak to a virtual agent. Decline that, and then you should see other options, like getting a free call-back or being able to chat live with a Microsoft employee.
     
    RandyAU93, Nov 5, 2018
    #6
  7. VibroPlex Win User

    billing errors

    Have you checked all the info, payment acct + other is current, at
    http://commerce.microsoft.com     ?



    If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
    http://tinyurl.com/XBLnumbers ...



    but a faster way to speak to a Billing Agent is to go to
    http://xbox.com     - sign in there if you can - then go to
    http://support.xbox.com/contact-us?xr=footnav#0:2:5



    Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.
  8. onyxishere Win User

    billing errors

    Sorry to hear that you're having issues changing your payment info. However, if you contact support they should be able to help you out here.

    support.xbox.com/contact-us
  9. URLORD OF CHAOS Win User

    Billed In Error

    First question: WHY? Why would you do a search for an available gamertag if you did not intend to truly OWN it when it was actually available? Second question involves the controller you used, more specifically: Does your left thumbstick move on its own?
    Because I know for a FACT that in order to make a purchase you must use it.
  10. Smwutches Win User

    Billing error

    For billing issues you will need to contact support. http://support.xbox.com/contact-us
  11. SH4D0WZ0MB1E Win User

    Billing error

    You would have to contact Microsoft support to help you out with this issue, as they are the only ones who can authorize refunds.

    support.xbox.com/.../contact-us
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Error on billing

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