error in the gems program

Discus and support error in the gems program in XBoX Rewards & Social to solve the problem; I wanted to redeem 250 Gems via Xbox Rewards. I should get 5000 bonus points for that. However, there was an error. The points were not credited and... Discussion in 'XBoX Rewards & Social' started by Xe77a, Jun 1, 2018.

  1. Xe77a
    Xe77a Guest

    error in the gems program


    I wanted to redeem 250 Gems via Xbox Rewards.
    I should get 5000 bonus points for that.
    However, there was an error. The points were not credited and the Gems were gone.

    :)
     
    Xe77a, Jun 1, 2018
    #1
  2. Smwutches
    Smwutches Guest
    gems coming with achievements

    If you're referring to the gems that show on the screen when you earn a rare achievement, that is completely separate from the rewards program. So it would not add to your gems in the program.
     
    Smwutches, Jun 1, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Help

    Not exactly. If you keep the gems until the program switches to the Microsoft Rewards program, each gem will be transferred over as 1 Microsoft Rewards point (So you would get 1880 Microsoft Rewards points). Gems and Microsoft Rewards points don't actually
    have a monetary value so it wouldn't be the same as $18.80.
     
    Smwutches, Jun 1, 2018
    #3
  4. Smwutches Win User

    gems coming with achievements

    If you're referring to the gems that show on the screen when you earn a rare achievement, that is completely separate from the rewards program. So it would not add to your gems in the program.
  5. Smwutches Win User

    Help

    Not exactly. If you keep the gems until the program switches to the Microsoft Rewards program, each gem will be transferred over as 1 Microsoft Rewards point (So you would get 1880 Microsoft Rewards points). Gems and Microsoft Rewards points don't actually
    have a monetary value so it wouldn't be the same as $18.80.
  6. XBLRewards3 Win User

    MyVIP Gems

    Hi Gojira X BoB. Your friend received Gems for having an anniversary in October. Since your anniversary was in September, you did not receive those Gems because the Gems portion of the program began October 2017. You'll receive Gems come September 2018 for
    your anniversary.
  7. Smwutches Win User

    my mvp gems

    Since gems just started on October 1, it wouldn't have been enough time to earn the gems for that offer. The program does not award for anything done before the offer began.
  8. XBLRewards8 Win User

    Not rewards

    Hello R3D14L1F32,

    The only offer related to your tenure in the program is the anniversary perk for Gems. Since Gems were only created in October, it is not possible to have a 10 year anniversary reward.
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error in the gems program

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